Asavari Bhave

Experience

• 

  _VOIS

  Jul 2011 - Jul 2021

  Application Supported : Vodafone UK’s payment application such as Transact 5.2 (Experian Creditchecking), QAS (quick address search), Bank Wizard, Cash office & PCI Ground LabsJob Responsibilities: Onsite transition experience for Level 2 application support. (Includes Incident and Change Managementsupport) Performs health checks and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using the required tools as L2 support engineer. Solve day to day operation support issues Responsible for handling E2E Incident management, change management. Attend the PIR meetings and support for the action items raised during the meeting, follow up with otherteams, resolve the tasks assigned via task management. Accountable for meeting & improving SLA & KPIs for the applications. Responsible for Work instructions /SOPs, run books etc. Managing or executing the deployment of BAU patches, hot fixes in line with change management process Deliver to exceed client expectations and ensure zero errors in delivery Suggest process improvements Actively participate in WAR ROOM investigations. Provide on-call support as and when required. Responsible for all operational management aspects of incidents End-to-end ownership of the incidents, communication between business and support teams; issue resolution Securing incidents are resolved within SLA Co-ordination with all support groups Continuous engagement with operations and support teams to understand the ongoing risks within thebusiness and address it in timely manner Constantly challenge to review methodology to enhance delivery Configuration change in case required. Show less Brief:Global Applications Operation-Alpha is all about managing 127 critical and global applications from which near about 40 applications belongs to Consumer support. I am responsible for managing all the consumer applications like VMT (Vodafone money transfer, m-pesa), WIAM, DNS, and VEPS etc.VMT (Vodafone money transfer, m-pesa) - Vodafone Money Transfer Service. It is mainly concerned with moneytransactions related to users. The impact of this service reflects directly on the end user’s cash and balance. By using this service Customer can buy e-money for himself or for others, Customer can pay bills, loans and other stuff, Customer can buy airtime directly from the system.DNS- We are responsible for DNS mapping of all the OPCO’s from Vodafone for A record, PTR record & CNAMErecords. Also for deletion & modification of the records as per client’s requirements.VEPS (Vodafone Enterprise Project Solution) – All the senior management people are using this application formaintaining their project records. We are responsible for keeping it up & running all the time. Show less Application Operation-Spain is a combination of both CRM & Billing and Data Warehouse. Complete process involves in collecting billing record form the exchange to generation of billing report and sending the billing data to the concern team also to generate Calls report, Daily report and Portability report of Vodafone Spain.Job Responsibilities: The work involves the handling of delegated task and generating critical reports within SLA. Automate the 1 st level operations to save time and avoid mistake. Resolution of the tickets in time to maintain production environment smooth without any customer impact. Responsible for the smooth running of the production system to overcome any customer impact. Responsible for providing the support depending on the priority of the issues to meet client’sSLA. Formatting and loading of data into data base. Investigation and resolution of process failure in Control-M and HP-OVO. Writing Shell scripts to provide quick data fix. Managing Customer Escalations. Regularly attend & resolve the issues those halts some application. Show less

  • Manager

    Jul 2020 - Jul 2021

  • Deputy Manager in Vodafone UK Applications Support

    Nov 2018 - Jun 2020

  • Assistant Manager in Vodafone Global Application Operations

    May 2014 - Oct 2018

  • Senior Executive in Vodafone Spain Application Operations

    Feb 2012 - Apr 2014

  • Graduate Engineering Trainee

    Jul 2011 - Jan 2012
• 

  Vodafone

  Jan 2022 - now

  • Service Improvement Specialist & Project Manager

    Jul 2023 - now

  • Order Management Specialist

    Jan 2022 - Jun 2023