Ana Radu

Experience

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  Genpact

  Aug 2017 - Jul 2020

  Client Analyst

  • Provide IT support for users form Germany, India, UK, the US, South Africa, Sweden, Austria;• Helping customers through phone calls, emails, chats and self-service logged tickets; • Troubleshooting software issues according to the Standard Operating Procedures and training;• Support for any kind of application: network, server, telephone, etc.;• Sharing with all team members any information gathered;• Providing assistance to new colleagues whenever possible; Follow up on open tickets through backlog assignment;• Attending training sessions;• Create, edit and delete accounts for various systems;• Install software such as AutoCAD, Microsoft Office, Lotus Notes, SAP GUI, Skype, Adobe, Cisco VPN, Minitab etc.;• Provide assistance with error messages for the above mentioned software and MS Internet Explorer, Cisco VPN, Windows XP, Windows 7, etc. Show less

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  HP

  Sept 2020 - Jan 2022

  Customer Sales Support Specialist

  Consultancy & Design of Product Offering:• Key contact for the Sales organization for Customer E-Catalog and Portal related matters• Guide Sales and implement optimal catalog structure• Proactively informs Sales/Customer on any major change in offering or pricing• Provide B2B solution consultancy• Provide consultancy on product offering and pricing• Performs triage on issues and redirects to appropriate teamsCatalog Deployment & Maintenance:• Drive Catalog set-up & maintenance in line with Sales and Customer requirements• Proactively manage EOL and NPI in customer offering and catalog• Manage offering and pricing update across BUs and coordination across regions• Accountable for quality and availability of customer catalogue and pricing.• Set-up simplified deals.• Obtain price approval for customer offering and circulate within account team• Contract/Deal Setup & Mgmt• Supports bid preparation by providing margin, config and quote support• Manages standard and simplified deal set-up• Manages external lease renewal process with customer• Manages offering and pricing updates for all BusCustomer Support and Communication:• Provide customized portal training• Manage all quote requests• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities• Proactively inform Sales or Customer on any major change in the catalog• Manage Demo/Certification unit requestsMetrics & controls• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.• Supports the team for timely closure of all cases impacting the team’s KPIs• Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency Show less

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  Oracle

  Jan 2022 - now

  Business Proposal Representative