Daniel Sebastian

Experience

• 

  Jos Brothers - India

  Jan 2016 - Dec 2017

  Business Administrator

  Handled the daily operation for the Organization which includes creating Purchase/Sale order for the clients, Handling logistics for the parcel and maintaing the daily finances for the Company. Collaborating with the outside vendors and the workforce to deliver the products without any fail in standards.

• 

  Sutherland

  Nov 2017 - Nov 2019

  Associate

  Customer Support Associate for the US Based Anti-Virus firm Mcafee.Providing excellent support to users from the NA and APAC region for the Anti-virus Software and troubleshooting to solve the issues.Best performer in Q2 for 2019Handled SDC call backs to the users where the support provided was Incomplete to get the feedback and to solve or escalate the issue to the Tier 2 if needed.

• 

  Allianz Technology

  Jan 2020 - now

  Specialized in handling Webex and Basic IP Telephony topics for the entire Allianz GroupConducted the trainings on Webex for the team and for the the organization for understand the best practices and the potential uses of the Cisco Collaborative tools.Providing support for Gobal Townhalls by monitoring the event status on acting proactively on resolution in case of any challenges.Webex Application releases have been performed with rigourous testing and making sure that the issues identified in the development phase are fixed by the relevent stakeholders both internally and externally.Created multiple templates in ServiceNow which inturn helps the team to reduce the overall Incident handling SLA's. Show less

  • Scrum Master

    Jun 2023 - now

  • Specialist - Networking Engineering Services

    Apr 2023 - Jun 2023

  • Senior Analyst - Networking Engineering Services

    Oct 2021 - Mar 2023

  • Technical Analyst

    Jan 2020 - Oct 2021