Danilo Xavier

Experience

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  ARTEB

  Oct 2010 - Jan 2012

  Production Technician

  - Performed multiple assembly operations for car headlights and tail lights using KuKa robots in assembly cells for brands such as Mercedes Benz, Volkswagen, Toyota, GM, Citroen, Peugeot, Fiat, and Mitsubishi.Proposed a safety system for hydraulic presses, receiving positive feedback from production managers and engineers.- Operated injection molding machines and extruders, ensuring smooth and efficient production processes.

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  Scania

  Mar 2013 - Dec 2013

  Mechanical Technician

  - Worked as a technician in an engine factory, handling everything from initial assemblies to final chassis testing.- Proactively proposed and led employee training during production downtime, achieving full management support and recognition in internal media.- Contributed to six successful training sessions, enhancing staff knowledge on products and the production system.- Developed a new sequential production tightening method, receiving positive feedback from both the team and management during challenges set by Matrix process engineers.- Participated in internal and external audits, gaining experience with quality and continuous improvement tools, and earning internal certifications.- Collaborated with Matrix Engineering (Sweden) on strategic solutions and provided sign language translation for the hearing impaired.- Featured in internal media, including Scania magazine and the company’s institutional video "Dossier Solution in Post-Sales," highlighting new product lines. Show less

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  Danparts - E commerce

  Jan 2014 - Nov 2015

  Operations Manager

  - Managed end-to-end operations of an e-commerce system, overseeing administrative functions, logistics, and customer support across pre-sale and post-sale stages, driving operational efficiency and enhancing customer loyalty.- Developed and implemented methodologies and processes to optimise marketing activities, leading to improved management and engagement, significantly boosting business performance.

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  Porto Real

  Aug 2015 - Aug 2015

  Junior Project Engineer

  - Developed tools for monitoring and process improvement, including logistic flow charts, equipment flow controls, inventory tracking, and failure history analysis, enabling the identification of product quality deviations and frequent errors.- Gained expertise in internal administration and logistics, with additional experience in the installation and sizing of monitoring centres and frequency point component controls.

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  Mondelēz International

  Sept 2016 - Sept 2017

  Process Development Associate

  - Suggested continuous improvements for the optimisation of conveyor logistics and recommended ergonomic devices for product assembly, resulting in significant enhancements in production flow.- Conducted quality and safety training for new employees, including specialised communication methods for hearing-impaired individuals. - Facilitated translations during management meetings to align teams with organisational goals.- Operated and maintained machinery such as Bender, Raumak, CarloMontanari, Packers, and counters. - Performed corrective maintenance and cleaning of machinery used in the production of Lacta products. Show less

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  Limerick Blow Moulding

  Aug 2018 - Mar 2019

  Electrical Engineering Technician

  - Performed preventive and corrective maintenance on electrical and automated systems, ensuring continuous and safe operation of machinery.- Contributed to layout optimisation for improved production flow, resulting in a 15% increase in overall process efficiency.- Installed and calibrated sensors, actuators, and control systems for automated production lines, improving accuracy and reducing manual intervention.- Developed and implemented troubleshooting protocols for electrical and automation systems, minimising downtime during equipment failures.- Collaborated with cross-functional teams, including engineers and production staff, to execute upgrades and system improvements in line with production goals.- Carried out corrective maintenance on equipment, which involved changing filters and other routine tasks. Helped to improve operations and keep equipment running smoothly. Show less

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  Profile Developmentes Unlimited

  Mar 2019 - Nov 2021

  Equipment Engineer

  - Conducted corrective maintenance on hydraulic, electrical, and pneumatic components to minimise downtime and ensure operational efficiency.- Developed machinery upgrades to improve system performance, reduce energy consumption, and enhance production output.- Documented and optimised procedures for preventive maintenance, leading to a reduction in unexpected breakdowns and repair costs.- Led safety inspections and ensured compliance with industry standards, resulting in improved workplace safety and adherence to regulations.- Trained junior technicians on troubleshooting techniques and preventive maintenance processes, improving team efficiency and technical skills. Show less

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  TELUS International Ireland

  Mar 2022 - Dec 2022

  Customer Service Specialist

  - Managed relationships with new and existing US and Canadian customers, addressing enquiries and providing solutions to enhance customer satisfaction and retention.- Delivered technical support, resolving customer issues by troubleshooting system problems and offering step-by-step guidance through management systems.- Provided in-depth product knowledge and technical information, empowering customers to use products effectively and resolving technical challenges.- Handled all incoming calls, emails, and customer service enquiries promptly and professionally, maintaining clear and empathetic communication with customers.- Identified and assessed customer needs, offering tailored solutions that ensured customer satisfaction and timely resolution of issues.- Worked closely with internal teams to escalate and resolve complex issues, ensuring seamless customer support across departments.- Suggested improvements to customer service processes based on feedback, enhancing efficiency and overall service quality.- Utilised customer relationship management (CRM) systems to track interactions, monitor service levels, and maintain accurate customer records.- Managed and resolved customer complaints efficiently, escalating issues when necessary, and ensuring swift resolution to prevent service disruptions.🏆Main Achievements- Demonstrated strong communication and negotiation skills when handling complex customer issues, fostering trust and long-term relationships.- Monitored and analysed customer satisfaction metrics, reporting on key performance indicators (KPIs) and contributing to service improvement strategies.- Improved customer satisfaction by 15% through effective problem-solving, tailored solutions, and empathetic communication.- Successfully implemented a new customer service process that streamlined workflows, improved efficiency, and enhanced overall customer satisfaction. Show less

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  CWS Hygiene Ireland

  Jan 2023 - Jul 2023

  Continuous Improvement Engineer

  - Successfully diagnosed and resolved complex technical issues in mechanical, electrical, and pneumatic systems, minimising downtime and ensuring optimal equipment performance.- Utilised specialised tools and software to monitor equipment health, identify potential failures proactively, and implement data-driven maintenance strategies to reduce downtime and improve overall efficiency.- Developed and implemented effective preventive maintenance schedules that extended equipment lifespan, reduced unplanned downtime, and improved overall operational efficiency.- Collaborated with cross-functional teams to identify areas for process improvement and implemented solutions that enhanced equipment reliability and reduced costs.- Demonstrated proficiency in installing, commissioning, and maintaining mechanical, electrical, and pneumatic systems, ensuring compliance with technical specifications and safety regulations.- Prepared clear and concise technical reports, presented findings to management, and coordinated with external vendors and contractors to ensure timely and quality service.- Ensured adherence to safety regulations and industry standards, conducted regular safety audits, and participated in risk assessments to promote a safe and compliant work environment.🏆 Main Achievements- Led 5S and other continuous improvement initiatives, enhancing workplace safety, equipment reliability, and efficiency.- Increased overall equipment efficiency by 25% through the implementation of preventive maintenance schedules and proactive troubleshooting.- Improved workplace safety by 30% by leading 5S initiatives and promoting a culture of safety and compliance. Show less

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  Hach

  Aug 2023 - now

  Product Specialist

  - Assemble and integrate electrical and mechanical components for water quality analysers, ensuring all units met precise engineering specifications and quality standards.- Diagnose and resolve electrical system issues during production, ensuring compliance with safety protocols and minimising operational disruptions.- Collaborate with engineering and quality assurance teams to improve product designs and ensure manufacturability while meeting performance requirements.- Analyse production bottlenecks and implement process improvements, contributing to an increase in production efficiency and reduced lead times.- Create and update standard operating procedures (SOPs) and work instructions for assembly processes, ensuring consistency and adherence to quality standards.- Ensure all production activities follow safety regulations and industry standards, conducting regular safety checks and promoting a culture of safety within the team.- Lead root cause analysis of recurring technical issues, implementing corrective actions to prevent future occurrences and enhance product reliability.🏆 Main Achievements- Spearheaded Kaizen continuous improvement projects that optimised production processes, resulting in a 10% reduction in equipment downtime and improved workflow efficiency.- Reduced defects and non-conforming units through rigorous testing and adherence to quality standards.- Implemented process improvements and streamlined workflows, resulting in a 25% reduction in cycle times and the complete elimination of a 127-unit backlog within four months.- Conducted root cause analyses and implemented corrective actions to minimise equipment downtime and improve overall reliability.- Collaborated with engineering teams to identify and implement design modifications that enhanced product performance and manufacturability, resulting in a 33% reduction in product defects. Show less