Rebeca Ugalde

Experience

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  Hewlett Packard Enterprise

  Sept 2010 - Jul 2012

  Customer Service Representative

  Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

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  Mila's Doggy Wear

  Nov 2012 - now

  Online Sales Manager

  Owner of an online store that sells Pet Clothing at discount prices

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  Sheraton Hotels & Resorts

  May 2014 - Jun 2016

  Housekeeping Supervisor

  Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

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  Amazon

  Jul 2016 - Jul 2017

  Fraud Specialist

  Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, buyers, or merchants. Communicate via email and telephone with buyers plus other external and internal customers to make informed decisions about risk. Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends