Kate Hobbs

Experience

• 

  Esprit

  Oct 2006 - Aug 2007

  Sales Associate

  - Responsible for opening and closing the cash register, handling bank receipts and customer transactions- Handled all customer issues concerning sizes, clothing options, and other service apprehensions

• 

  City of Richmond

  Oct 2007 - now

  o Responsible for providing guidance to managers on recruitment best-practices, Human Resources policies and procedures and Collective Agreement language interpretation.o Run various internal reports and queries to assist with the day-to-day activities required for the role. Ability to troubleshoot where necessary to understand the root cause of issues determined.o Responsible for entering data into the City of Richmond’s HCM, PeopleSoft program to create a new employee within the City’s system in addition to auditing and maintaining current employee information to make sure accurate records are kept.o Effectively ran full-cycle recruitment for various competitions which includes the development of job requirements, advertising the position on internal and external portals, providing effective communication to the union groups, creating assessment criteria and developing selection tools.o Work well under pressure; deal with stressful situations regarding external and internal personnel while upholding a high level of professionalism and customer service. o Participated in Labour Management meetings, taken minutes and provided input on confidential and sensitive matters. Show less o Responsible for entering data into the City of Richmond’s HCM, PeopleSoft programs to create a new employee within the City’s systems in a timely manner in order to meet Payroll and IT requirements prior to the employee’s commencing with the City.o Demonstrated the ability to perform tasks simultaneously, booking candidates for interviews while developing interview schedules; preparing and editing interview questions for set interviews.o Assisted in the City of Richmond’s Firefighter Recruitment process by helping develop the Firefighter application manual, proctoring tests, coordinating and scheduling of the candidate interviews and conducting regret phone calls to unsuccessful candidates.o Performed recall verbal offers to seasonal employees, drafted offer letters and participated in Union-Manager recall decisions.o Consulted in the streamlining of the new labourer recruitment and selection process, by reporting what methods went well and what could be improved upon using thorough notes and experience from previous years’ practices.o Responsible for assisting the department with various projects such as the N.E.W Employee Welcome program, the implementation of the new Incident Tracking System and the development of the newly implemented changes to the PeopleSoft HCM system. Show less - Proficient communication skills demonstrated through effectively communicating to the public on a daily basis.- Responsibilities include, scheduling candidate testing, management meetings, and interviews. - Other duties consist of managing employees inquires on job applications and using the organization's internet and intranet.- Assist in development of job competitions, duties include: emailing candidates, scheduling testing and interviews, developing the interview packages. Show less - Strong communication skills demonstrated through effectively conversing with patron on safety roles and regulations of the facility, thus increasing the overall safety and satisfaction of customers- Handles conflict through communicating with patrons to immediately identify and resolve specific issues in an efficient and professional manner- Demonstrates quick reactions and calm solutions when participating in the responses to aquatic emergencies- Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures- Focused on meeting the goals of the organization and increasing business revenue through providing excellent customer service and consistently in swimming lesson satisfaction and pass rate, having multiple personal requests Show less

  • Human Resources Associate

    Oct 2017 - now

  • Administrative Assistant, Human Resources at City of Richmond

    Jul 2016 - now

  • Human Resources Departmental Associate

    Apr 2014 - now

  • Lifeguard Instructor 1

    Oct 2007 - now