Selma Bouali

Experience

• 

  JC Gaydon Design

  Jun 2016 - Dec 2016

  Internship - Project Coordinator- Perfumes and Cosmetics industry

  As part of this role which exposes me to a practical and dynamic working environment within the Luxury Perfume and Cosmetic industry, my main duties and responsibilities are the following:1. Conduct and coordinate different projects at the same time, from the initial idea to the final delivery2.Carry out research and relevant studies on business, market environment, opportunity & risk assessment on a continual basis3. Participate to professional meetings while decisions and negotatiations happen and write reports after each meeting to send follow-ups to customers and make sure every decision is clear4.Keep abreast of ongoing business matters and use judgement to determine those issues which require priority attention of the CEO5.Always maintain confidentiality of information and documentation routed through CEO’s office6.Provide CEO with relevant data and analytics and assist in decision making and managing matters related to strategic initiatives, process improvements and organizational performance.7. CRM and facilitate communication with suppliers and customers8. Ensure that our customers' requirements are all met accordingly to their brand image, in what extent we can improve the customer service and our services themselves Show less

• 

  IWC Schaffhausen

  Jan 2017 - Mar 2019

  Sales and Operations Coordinator Richemont - Luxury Goods GCC & Levant, Africa and India

  1) SALES: a) Responsible for valuables invoicing:- Processing client orders in NSI (Richemont internal IS)- Monitor backorders /process as soon as products are available- Ensure credit limits and payment terms are adhered to- Ordering watches from Schaffhausen based on requirements- In charge of internal boutiques replenishment daily- Support in the organization and follow up of salesb) Reponsible for accessories & spare parts invoicing: availability, pricing confirmation, ordering , process client orders and monitor backorders/ process as soon as products are availablec) Responsible for PLV invoicing, in coordination with the Trade Marketing Manager and Visual Merchandising Coordinator: price maintenance, PLV orders to supplier (HQ), dispatch to internal boutiques and invoicing to retailers 2) EVENTS COORDINATION:- Work in coordination with Marketing team and VM team for all events (Formula 1, boutiques anniversaries, photoshoots- Order, follow up to send all valuables and VM materials (movements of consignments)3) ADMINISTRATIONa) in charge of client returns, supplier returns, buybacks, brand recalls and staff sale operations- efficient processing ensuring agreed procedures are adhered to, liaising with finance, clients and logisticsb) Client data file:- create and maintain fiche clients, customer data, invoicing addresses, coefficients- Maintain price records, product specifications, create new references, prices4) REPORTING/ ANALYTICS- Monhtly reports to HQ (sell in/ sell out , wholesale performance, inventory reports...)- Daily, KPIs and Retail performance reports- Sales flash, cockpit dashboards, Business plan reports, presentations... with the team- Assist sales team in preparing raw data for sales forecast- Booster (internal system) : sell out declarations, follow up with retailers& check inventory5) CUSTOMER SERVICE:- Retailer enquieries- Resolving complaints- Assist team on flow improvement & lead time efficiency Show less

• 

  D1 Milano

  Mar 2019 - Sept 2021

  Sales Operations and Customer Service Specialist

  Sales Operations:- Monitor orders entry, order analysis and suggestions - outbound distribution - 20 accounts within the Middle East region- wholesale & retail- Price verification (distributors margins)- Verify financial situation and payment terms- request payments when needed- Coordinate with the warehouse/ logistics for pick/ pack activities and share any additional instructions (engraving, separate cartons, labels...)- Follow up on the documents and certificates related to the shipments (Commercial invoice, Packing list, Accounting invoice and Chamber of Commerce attestation if required, Saber certificates for Saudi shipments...)- Liaise between warehouse and forwarders- the shipments collected on time and follow up until goods arrive at their destination - incoterms- Inventory management and back order managementReporting and Analytics:- Creation of the sell in/ sell out report for the company, copied by my peers for the order regions- Update of the sell in/ sell out report monthly (by the 10th of the month)- Analysis of their sales and stock with the Head of Sales / Operations- Creation/ update of other reports weekly (sell in situation, back orders status, expected packing and shipping dates)- Key Performance Indicators sheet- Business reviews, quarterly to share our activites ,targets achievements, best practices and next objectivesVisual Merchandising:- Gather data for the VM team and be the liaison between VM team and distributors- Enter orders and invoice all POS display items- In charge of sending appropriate Marketing items- Anticipate new launches to unify VMCustomer Service:- Respond to all queries in a timely manner, solution oriented- Build excellent relationships with distributors- Demonstrate skills in identification of client needs and potential sales solution to meet them enabling customer satisfaction.- Deal with complains and after sales service, gathering documents- determine the most appropriate solution Show less