
Islem JEMLI
Midwife

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About me
Director of quality and patient relation | Pilot of Canadian Accreditation Project | International surveyor | Consultant and Trainer approved by CNFCPP
Education

LEAN en ligne
2023 - 2023Initiation au LEAN SIX SIGMA
Institut de santé et de sécurité au travail
2021 - 2021Responsable santé et sécurité au travail
Evolve
2020 - 2021Manager Coach Soft skillsFormation coaching niveau 1 et initiation d’une stratégieFormation gestion des conflits Formation gestion du temps et des prioritésFormation leadership et conduite de réunionFormation gestion du stress Formation coaching niveau 2 Bilan de compétencesProfilingCoaching individuel

Evolve
2020 - 2020Formation des formateurs (TOT)
Paris-Dauphine
2024 - 2025MBA spécialisé Health/Health Care Administration/Management
Université de Tunis El Manar
2009 - 2012Licence appliquée en obstétrique Ecole supérieure des sciences et techniques de la santé
Institut supérieur des études technologique de Nabeul
2015 - 2015Formation sur l'Evaluation des pratiques professionnelles selon les exigences du manuel de la HASFormateur:Karim Laaribi - Consultant à France accréditation et Formateur à USAID

Institut supérieur des études technologique de Nabeul
2013 - 2015Master en management de la qualité dans les etablissements de santé et de soins
Experience

New clinic Lafayette
Aug 2013 - Aug 2014Midwife-Attend to hospitalized patients in the department.-Inform patients about the procedure, if applicable, and/or the progress of childbirth.-Assist gynecologists during medical procedures.-Ensure the maintenance and proper care of medical equipment and facilities.-Ensure continuity of care by documenting and verbally communicating observations.-Welcome, inform, and guide visitors.-Welcome and guide new staff members and/or interns.-Contribute to the organization of tasks within the team.-Ensure the comfort and safety of patients.-Record and document performed services.-Monitor the medical progress of pregnant women and oversee the proper course of pregnancy through prenatal medical examinations and fetal heart rate monitoring (RCF). Show less

Hannibal International Clinic
Feb 2015 - Dec 2015Domain: Prevention of Needlestick Injuries (AES), Pain Management, Traceability of Pain Management, Management of Multiresistant Bacteria (BMRs), Patient Record Keeping, Radiotherapy Dose Compliance, Hand Hygiene, Identity Verification (duplicates), Surgical Preparation, Patient Safety Checklist in the Operating Room, Emergency Department Waiting Time.Missions:-Prepare meeting minutes.-Compile documentation.-Audit the relevant processes.-Identify shortcomings and implement improvement actions in collaboration with the committee leaders.-Identify tracking indicators and ensure their monitoring.-Schedule and provide training for staff and committee members. Show less
Quality Mission Officer - Evaluation of Professional Practices
Jul 2015 - Dec 2015Quality Management Intern
Feb 2015 - Jun 2015

SOTUGERES
Jun 2015 - nowMember
Violette clinic
Jan 2016 - Apr 2017-Attend to hospitalized patients in the department.-Inform patients about the procedure, if applicable, and/or the progress of childbirth.-Assist gynecologists during medical procedures.-Ensure the maintenance and proper care of medical equipment and facilities.-Ensure continuity of care by documenting and verbally communicating observations.-Welcome, inform, and guide visitors.-Welcome and guide new staff members and/or interns.-Contribute to the organization of tasks within the team.-Ensure the comfort and safety of patients.-Record and document performed services.-Monitor the medical progress of pregnant women and oversee the proper course of pregnancy through prenatal medical examinations and fetal heart rate monitoring (RCF). Show less Domain: Prevention of Needlestick Injuries (AES), Pain Management, Traceability of Pain Management, Patient Record Keeping, Triage in Emergency, Transfusion Safety, Hand Hygiene, Identity Verification (wearing identification bracelets, duplicates, etc.).Missions:-Prepare documentation.-Audit the relevant processes.-Identify shortcomings and implement improvement actions in collaboration with the committee leaders.-Identify tracking indicators and ensure their monitoring.-Schedule and provide training for staff and committee members. Show less
Midwife
Jul 2016 - Apr 2017Quality Mission Officer - Evaluation of Professional Practices
Jan 2016 - Apr 2017

Amen Clinic
Apr 2017 - Mar 2018Midwife-Attend to hospitalized patients in the department.-Inform patients about the procedure, if applicable, and/or the progress of childbirth.-Assist gynecologists during medical procedures.-Ensure the maintenance and proper care of medical equipment and facilities.-Ensure continuity of care by documenting and verbally communicating observations.-Welcome, inform, and guide visitors.-Welcome and guide new staff members and/or interns.-Contribute to the organization of tasks within the team.-Ensure the comfort and safety of patients.-Record and document performed services.-Monitor the medical progress of pregnant women and oversee the proper course of pregnancy through prenatal medical examinations and fetal heart rate monitoring (RCF). Show less

La Rose Clinic
Mar 2018 - now-Ensure compliance with legal, regulatory, and contractual provisions related to workplace safety.-Participate in the development of the Occupational Health and Safety (OHS) policy.-Oversee the implementation of workplace safety programs.-Identify hazards and assess occupational health and safety risks.-Inspect workplaces to identify sources of danger and report them to prevent the occurrence of risks and ensure the use of preventive measures.-Identify the causes of workplace accidents and make proposals to prevent them and ensure the safety of workers in the clinic.-Train workers in the use of protective equipment.-Conduct awareness and preventive education among workers.Reference: Tunisian Labor Code, Article 154.5 (Law 96-62 of July 15, 1996) / Decree No. 2000-1989 of September 12, 20000 Show less -Propose quality improvement and patient safety policy directions to the management and the Steering Committee, aligned with the institution's strategic orientations and national guidelines.-Define the quality improvement and patient safety program and oversee the implementation of action plans and their evaluation (internal quality audits, satisfaction surveys, etc.) while suggesting adjustments as necessary.-Ensure preparation and monitoring of the Canadian accreditation process.-Coordinate and support professionals in the implementation of action plans.-Organize and lead workgroups.-Manage the reporting, analysis, and handling system for adverse events, complaints, claims, and incidents within the institution, working closely with the Management.-Design and implement quality management and risk management tools and methods (documentary system, indicators, dashboards, etc.).-Develop and update quality indicator dashboards for the Management.-Participate in fostering a culture of safety within the institution.-Handle internal communication related to quality and risk management domains.-Provide training to professionals on quality and risk management topics.-Define and implement the communication plan for the quality policy and program.-Identify, analyze, and address quality issues (non-conformities).-Promote continuous improvement and ensure the satisfaction of stakeholders and the handling of patient complaints.-Ensure clinic clients' satisfaction: study patient and physician satisfaction. Show less
Director of quality and patient relation
Jul 2023 - nowOccupational Health and Safety Manager
Oct 2020 - Jun 2024Quality manager
Mar 2018 - Aug 2023

INEAS
Nov 2020 - nowSurveyor in training
Freelance
Sept 2023 - nowTraining Consultant– Accompagner les structures hospitalières dans la préparation de la mise en place des projets d'accréditation.– Assurer des formations relatives à la qualité, management, gestion des risques, audit et amélioration continue, pratiques sécuritaires des soins…– Assister les qualiticiens et les responsables des services dans l'initiation, la sensibilisation et la formation relatives à la mise en place d'une démarche qualité.

Higher Institute of Nursing Sciences of Tunis (ISSIT)
Sept 2024 - nowTemporary Teacherprovide courses on the quality and safety of care for 3rd year students

Ecole supérieure des sciences et techniques de la santé Tunis
Feb 2025 - nowTemporary TeacherAssurer des cours sur l'accréditation et la certification dans le domaine de la santé auprès des étudiants en Master de recherche et promotion de la prise en charge de la douleur
Licenses & Certifications
- View certificate

Les patients et leur sécurité au cœur des technologies de l'information
Agrément CanadaJun 2023 - View certificate

Développer son intelligence émotionnelle
LinkedInMay 2023 
La stratégie et la démarche RSE / RSO au sein d'une organisation
Green DayJul 2024
Mettre en place des systèmes de santé résilents et durables
Agrément CanadaJun 2024
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsMar 2024
Scrum Fundamentals Certified
SCRUMstudy - Accreditation Body for Scrum and AgileMar 2024
Languages
- arArabe
- frFrançais
- anAnglais
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