Naveen Dhasmana

Experience

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  CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

  Jun 2016 - Jun 2021

  Sr. Seller Representative French Language Expert

  Managed ticketing for warehouse operations on behalf of buyers, ensuring that they received products as described. I consistently met the required SLA levels and communicated process updates promptly. I also proactively identified service delivery gaps and implemented solutions for process improvements. Additionally, I maintained accurate seller stock records and addressed discrepancies by raising tickets and verifying stock levels, ensuring the removal of any false feedback from competitors on seller pages. Show less

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  Deloitte

  Jan 2022 - Jul 2022

  French Language Expert Contact Center

  Supported employees interested in remote work from different countries. My responsibilities included managing assignment reports and sharing them with the operations team for processing. I collected all necessary documents and provided employees with immigration and visa-related details. I also tracked country guides to stay updated on regulations and provided support for visa documents in various countries. Additionally, I maintained a tracker to organize data and conducted follow-up calls with both the operations team and employees via call and email. Show less

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  BeatXP

  Aug 2023 - now

  Lead Business Expansion

  As a Business Development Lead, I spearhead the development and execution of strategies aimed at driving offline B2B business growth. My role involves identifying and pursuing new business opportunities within the offline market segment through meticulous market research, enabling me to stay abreast of industry trends and identify potential areas for expansion. I excel in cultivating and managing relationships with key stakeholders and clients, ensuring their needs are met and fostering long-term partnerships. Additionally, I am adept at providing clients with exceptional after-sales services, enhancing their overall experience. I actively support the sales team in closing deals and achieving sales targets, utilizing my negotiation skills to secure favorable terms and contracts with clients, partners, and suppliers. Show less