George Dos Santos, SCLA

Experience

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  State Farm Insurance

  Jan 1992 - Jan 1997

  Claim Specialist
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  Allstate

  Jan 1997 - Jan 2001

  Large Loss Adjuster
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  USAA

  Sept 2001 - Apr 2004

  Property Staff Advisor/Claim Examiner

  Promoted to Property Claims Staff Advisor • Project leader for Property in developing, coordinating, and implementing P&C claims policies, and operational business initiatives to manage claim costs and improve claim service; collaborated with senior leaders on several home office-initiated projects and reported on claim vendor KPIs. • Process Improvement - re-engineered several Property business units, resulting in reduced operating costs, efficient workflows, and assessed training and development needs; re-engineered Property Subrogation resulting in an increase of 40% in recoveries; re-negotiated with procurement on several vendor contracts with a $1M expense savings over 24 months. Developed SOP’s documenting process changes within Shared Services. Focused on data analysis, expense control and customer experience. • Initiated and introduced strategies with Independent Adjusting firms to improve customer experience and operating costs. • Large loss consultant providing direction and home office claim authority for regional claim centersClaims Examiner - Managed complex claims. Show less

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  Nationwide Insurance

  Apr 2004 - Sept 2007

  Claims Manager

  • Managed a team of Property field adjusters including performance management, salary and career planning, administration, training and development, hiring and placement for SE Pennsylvania.

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  The Hartford

  Jan 2007 - Jan 2015

  • Provided consultative direction to Property Leadership by developing and planning strategic and tactical claims operational improvements. Drove changes to assure continuous improvement. • Managed and directed the Property Claims audit process including Liability, Auto, Shared Services: Subrogation, Special Investigative Unit (SIU), HSB, Flood, Employee Dishonesty, and Motor/Ocean Cargo.• Managed quality for Independent Adjusting firms including monthly business performance meetings.• Delivered accurate business assessments in support of company’s strategic goals and objectives for claims; monitored key metrics to ensure compliance to company guidelines and best practices.• Project leader for Property and enterprise related initiatives including implementation. • Redesigned audit reporting platform for efficiency/production and in-depth data analysis. Created Property Audit operating manual and conducted several training sessions across multiple LOBs.• Collaborated with audit leadership and cross-functional leaders to identify and implement strategies to improve results. Show less

  • General Adjuster - Claims - Property Major Case

    Sept 2012 - Jan 2015

  • Director - Claims Quality & Solutions

    Jan 2010 - Sept 2012

  • Audit Consultant/Field Re-Inspection

    Jan 2007 - Jan 2010
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  American Strategic Insurance

  Nov 2015 - Nov 2016

  Commercial Claims Manager

  • Managed team of Commercial Property adjusters including performance management, training and development, hiring and placement. Managed losses up to $1.5M.• Developed and implemented Commercial specific Standard Operating Procedures including an organization wide Catastrophic Plan for Florida, North/South Carolina, Louisiana and Texas.• Developed training manuals for handling Commercial claims. Conducted training sessions for all incoming 1099 Adjusters during hurricane events.• Partnered with Marketing to onboard new agents. Lead speaking events to existing key agent partners/agency producers. Created vendor program for Commercial claims. • Collaborated with underwriting/agency services for product refinement and increased profitability.• Developed and maintained new Vendor relationships to assist the customer experience initiative. Show less

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  PropertyPlus Insurance Agency

  Nov 2016 - Oct 2019

  National Marketing Manager

  PropertyPlus - An insurance agency - start-up (A subsidiary of American Strategic Insurance)Promoted to National Marketing Manager• Developed strategies to launch new business development (B2B) for new national and regional home builders and lenders.• Assisted in the development of sales and marketing plans, forecasting, and performance management, including tracking results. New product presentations to potential and existing C-Suite clients.• Implemented and launched proprietary software to Clients including follow-up support and training.• Participated in the development of brand standards, platforms, logos, market positioning materials.• Built/maintained partnership network with home builders, lenders, and market experts.• Managed and developed Regional Managers to optimize team and client performance.• Penetrated an established home building market, acquiring partnerships and established new potential business leads from national and regional prospects.• Developed and launched proprietary customer relationship management (CRM) platform including training manuals and user training. • PropertyPlus was acquired in 2019 to QBE Show less

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  Chubb

  Oct 2019 - Dec 2021

  Claim Manager - Florida

  Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs more than 30,000 people worldwide. Additional information can be found at: chubb.com.• Manages a team of Property Field adjusters covering the continental US with a focus on the State of Florida (Losses from $100K to $500K including attorney and PA represented files).• Manages regional Independent Adjusters including performance management and adherence to SLAs. • Leader in claim innovation including systems and workflows. • Point of contact for Florida brokers and agents on large complex Commercial and Personal Lines losses. • Designated claims trainer for new employees. Show less

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  Confidential - Start-Up Insurance

  Dec 2021 - Jun 2022

  Vice President of Claims

  • A new Insurance start-up. • Spearheaded the build of the claim operation utilizing data, technology and best in class service for Auto and HO LOBs within 4 months. • Worked closely with the CEO to discuss, evaluate, and implement strategic directions for the claims operation that supports the overall direction of the company.• Auto and HO LOBs - Developed and executed claim best practices for proper and consistent claim performance, compliance and achievement of business goals. • Drove the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives.• Collaborated with Marketing, Underwriting, Product, Finance and Compliance as appropriate in order to integrate our claims handling philosophy and processes for a seamless execution of our overall service deliverables to our Members. • Worked with Operations/IT/Finance/Reporting to gather existing data, determine data quality issues, and create enterprise-wide claim dashboard. • Assist in the review of potential Vendor Contracts, working closely with Legal and Compliance.• Developed partnership with TPA including contracting, process/workflow development, reporting and leadership collaboration. • Assisted in negotiating rates with Claim Vendors in each LOB.• Accountable for recruiting and hiring of new staff for Sales, Compliance, Product and Underwriting. • Lead and mentored a team of 5 directors and managers. • Laid off from company on 6/8/2022 due to the lack of funding. Show less

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  Chubb

  Jul 2022 - now

  • AVP, Catastrophe Property Claims

    Mar 2024 - now

  • Global Catastrophe Operations

    Jul 2022 - now