Priscila T.

Experience

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  DW Comissaria de Despachos Ltda

  Aug 2009 - Feb 2013

  Customs Specialist

  • Emit statements after all the importation processes to update the inventory• Issue the Importation License and analyze all the information related to the description of goods• Estimate costs• Select the HS Code• Choose the freight forwarder and transport method• Insert and update data - reassure the reference, description, quantity, HS Code, series code and specification are acquainted accordingly - Volkswagen, Nutrimental, Nova Frota, Alltech and Electrolux• Apply the correct benefits and tax exemption - Volkswagen, Nutrimental, Nova Frota, Alltech and Electrolux• Conciliation of expenses with the financial department Show less

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  Tesa BR

  May 2014 - Apr 2016

  Foreign Trade Transport Analyst

  Coordinated the logistics of international shipments including freight and custom charges. Conceived new policies while preserving excellent relationships with both national and international suppliers. Ensured information was updated on ERP. • Managed all the custom broker operation• Communicated and kept reports for stakeholders regarding the business• Meeting deadlines and accurate inventory reports to associates. Manage budget• Defined priorities regarding shipping conditions and inventory Show less

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  DIAM Deutschland GmbH

  Apr 2016 - Nov 2017

  Research and Development (R&D) Manager

  Directed, controled and evaluated the operating costs for importing and exporting parts, pieces and furniture. Coordinated the business expansion throughout Latin America, structuring the whole operation and navigating international markets/tax treaties/tax relief to find opportunities to grow. The tasks would include talk to international organizations to make the trade possible, gathering all the information about the tax regime the company would be under. The expansion project required sourcing for the right partners and planning the whole operation in each country. Sourced for international vendors and partners, organizing the installation agenda, requesting access to the site, sharing a schedule with the whole team regarding how long it would take and staff it would require. • Directed the expansion business throughout Latin America and was doing business with 7 different countries (Panama, Argentina, Peru, Equador, Colombia, Uruguay and Guatemala)• Monitored cost control, safety compliance and quality assurance• Oversaw all aspects of supply chain and logistics daily operations including packaging, truck/container load & unload to installation at the site Show less

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  Booking.com

  Nov 2018 - Feb 2020

  Customer Service Specialist

  Managed reservations for customers with hotel chains and inns, handling quotations, cancellations, modifications, and payment issues.Developed solutions for escalated and mass issues, improving customer satisfaction.Built and maintained relationships with key stakeholders to enhance service delivery.Collected and analyzed customer feedback data to drive continuous improvement.Resolved complex service requests and successfully de-escalated challenging calls.

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  Whirlpool CA

  Feb 2020 - Jun 2022

  Managed supply chain and logistics, overseeing availability, stock allocation, prioritization, and shipment requirements.Established consistent communication with Trade Partners and conducted ongoing business analysis.Launched a cost-saving project that reduced customer credits, decreased order management time, and increased customer satisfaction.Developed Standard Operating Procedures (SOPs) to facilitate cross-training and streamline business processes.Enhanced Trade Partner communication, earning recognition from key stakeholders.Identified daily cost-saving opportunities, improving operational efficiency. Show less

  • Home and Builder Delivery Coordinator

    Oct 2021 - Jun 2022

  • Senior representative - Supply Chain

    Feb 2020 - Oct 2021
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  VGW

  Jun 2022 - now

  • Account Manager | Luckyland Slots

    Aug 2024 - now

  • Account Manager | Chumba Casino

    Aug 2023 - Aug 2024

  • Account Executive | Chumba Casino

    Jun 2022 - Aug 2023
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  Monday Girl

  Feb 2025 - now

  Club Member

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