Michael Pettifor

Experience

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  Morrisons

  Jan 2004 - Jan 2008

  Customer Service Assistant/ Produce Supervisor

  I was responsible for serving customers and replenishing stock. Also responsible for using shop floor specifications which illustrated product placement and organisation. In 2007 I was promoted to Produce Supervisor Team which involved managing and supervising other employees as well as legal stock and advertising checks. I was also responsible for the layout, condition and quality of the shop floor.

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  London Borough of Bromley

  Nov 2008 - Dec 2009

  As finance administrator the role required me to work quickly and flexibly to ensure that the Bromley YOT was never over due with invoices and payments that needed to be processed, to keep it professional and efficient. I was required to keep the accounts balanced and chase up on outstanding payments made to the other employees for their expenses as well as being responsible for reimbursing them for their out of pocket expenses. To keep a record of some of the outgoings I had to design spreadsheets using excel also, I was not limited to just keeping financial records up to date. Records such as sickness, annual leave and equipment being used also came under responsibility. My role at times also required me to cover the reception desk, greeting the young offenders that come to the centre and liaising with their workers, answering and redirecting all phone calls that pass through the switchboard. Other duties included general admin tasks such as stationary and special item orders, minute taking and designing newsletters for both staff and youth offenders. Show less My job role was to review and correct computer records in the accounts department, which included many services the council does provide for the Bromley region. Using applications such as Carefirst or Oracle I had to update new paper invoices that were delivered to match computer invoices to ensure that neither, the council or clients were being over or under charge for specific services. If omissions were found I would have to liaise with other departments or certain clients to correct mistakes that were found. Show less

  • Finance Administrator for Bromley Young Offender Team

    Feb 2009 - Dec 2009

  • Administrative Assistant at Bromley Civic Centre

    Nov 2008 - Jan 2009
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  Hypercom

  Mar 2010 - Jun 2010

  Call Centre Consultant

  As the call centre consultant I was the first level of interaction for customers that needed to swap their sim cards in their portable EFTPOS terminals. This had to be done remotely over the phone due to the high level of incoming customer calls, so I had to complete each task as quickly and as correctly as possible to ensure the customer had a working terminal for the day’s trade. I was responsible ensuring that the customer had all the correct equipment needed and entering the parameters on the system to switch the terminal to the new network provider. I had to ensure that the customer understood my instructions correctly and were able to action them accurately to avoid any problems such as malfunctions, breakages and loss of trade. Show less

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  VACC

  Jun 2010 - Sept 2010

  VACC Consultant

  As a VACC consultant I used my strong communication and organisational skills to liaise with customers over the phone that needed to book their vehicle in for a VIV (vehicle inspection verification). I ensured, through clear communication, the customer understood the need for the certificate and the terms and conditions. I assisted the customer with preparation so that all the vehicle details, and their personal details were ready to be transferred to the inspection centre, in advance. This increased customer satisfaction, reduced the overall inspection costs incurred by the government and improved conformity to vehicle registration legislation. Show less

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  Treethorpe Limited

  Nov 2010 - Jan 2017

  Second Leader

  The main company objective was to trace beneficiaries to assets that have been labelled as ‘Asset holder missing/unclaimed’. These assets were financial in nature and my tasks included; locating the entitled person, client liaison, retrieval of the unclaimed asset due to the client and creating Client statement of Accounts. I would use various internet resources available to trace the asset holders to determine their status and use public records to determine either the asset holder’s status or to confirm my research. General admin tasks not only included personal time keeping and data managing but also to conduct off site research for the entire team. This research included visiting the British Library, Metroplitan Archives and the Probate Office to obtain copies of public record to help ascertain the location of the correct person entitled to the asset. Once the correct person had been located I would undertake the task to retrieve their asset for them from the custodian of the asset, who were usually companies holding the asset in trust. Once the company’s objective had been completed I would create the Client Statement of Accounts detailing exactly to our clients what had been retrieved, how much they were owed and to arrange client payment. Show less

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  Fraser and Fraser

  Jan 2017 - now

  Case Manager