Karen Puttock

Experience

• 

  Royal Mail

  Jun 1997 - now

  Royal Mail E-commerce Account Manager with a demonstrated history of building relationships with major UK E commerce customers. A strong team player, utilising excellent interpersonal skills creating long-term partnerships. Skilled in Customer Service, Operations, Sales, and Business Development. Selling Royal Mail services to new customers and also to existing customers, which incorporates the skills of winning new business from competitors and setting up new accounts. In addition to this, my role includes offering account management for current customers, upselling additional services to maximize both parcel fulfilment services and also direct mail services. Regular contact with a portfolio of customers. Managing and building internal and external relationships, problem solving and helping customers grow and expand their businesses. Responsibilities included. Processing new bookings for our Door to Door service. Registering and investigating complaints.Developing a complaints procedure for all customers.

  • Regional Account Manager

    Apr 2016 - now

  • New Business Manager

    Apr 2008 - Apr 2016

  • Business Customer Service Advisor - Platinum Customer Accou

    Feb 2004 - Apr 2008

  • Key Account Co-ordinator

    Jul 1999 - Feb 2008

  • Door To Door Co-ordinator

    Jun 1997 - Jul 1999