Guna Shree

Experience

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  Prodapt solutions

  Jan 2009 - now

  Support Engineer

  Provided technical support to end-users and clients, addressing inquiries, troubleshooting issues, and ensuring seamless chatbot operation. Conducted regular monitoring and analysis of chatbot interactions to identify opportunities for improvement.

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  ProBot Solutions

  Jan 2022 - Jan 2024

  Webmaster

  Managed and configured Dialogflow chatbots, optimizing their performance and accuracy in understanding and responding to user queries.

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  Ingenious Connect

  Jan 2023 - now

  Power BI Dashboard Designer

  Conceptualized, developed, and implemented the Ingenious Connect SharePoint website, a comprehensive platform designed to enhance organizational transparency and streamline communication across all departments. In my role as a Power BI Dashboard Designer, I meticulously crafted dashboards tailored to the specific requirements articulated by end users. These dashboards, meticulously designed for Probot monitoring, human resource analytics, and organizational insights, exemplify my commitment to delivering data-driven solutions that align with organizational objectives.Key Achievements:User-Centric Design:Crafted visually appealing dashboards with a focus on user experience, ensuring that stakeholders could effortlessly interpret and derive insights from the presented data.Data Translation:Translated intricate business requirements into actionable insights by leveraging Power BI's capabilities, resulting in comprehensive and intuitive dashboards that addressed key business challenges.Interactivity and Engagement:Implemented interactive features within the dashboards to encourage user engagement, allowing stakeholders to explore data dynamically and uncover trends, leading to more informed decision-making processes.Power automate:Effectively employed Power Automate to automate the regular delivery of reports to end users via email, demonstrating a commitment to efficiency and innovation. Recognized and rewarded for the successful implementation of this streamlined process. Show less

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  Prodapt

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  Associate Software Engineer