Allie McLaughlin

Experience

• 

  Hewlett-Packard

  Oct 2005 - Mar 2010

  • Review and analyze process documentation methodology to determine its relevance, importance and impact within assigned operations.• Analyze and interpret raw data in order to implement knowledge management concepts, processes and policies.• Translate documentation (English/Spanish).• Plan and implement training sessions for new and current employees, to improve customer satisfaction metrics.• Develop, coordinate and manage innovative projects to improve HP'S learning solutions for Latin American staff. • Perform in depth research of data in order to identify and document best practices for information and knowledge sharing.• Organize conferences for different training needs within the organization including booking and coordinating trainers travel arrangements, schedules, itineraries, etc.• Design and deliver specific training such as “Welcome to HP” and “GBS Customer Service” (Certified HP Trainer). Show less • Providing customer support to several of HP’s key customers including the US federal Government, NASA, Raytheon & Lockheed Martin.• Developing and improving strategic plans and processes to maintain and improve customer relations and global distribution of our products and services.• Translating (English/Spanish), planning and implementing training sessions for new and current employees, to improve customer satisfaction metrics.• Extensive training of new staff, ensuring that customer service is top priority. Show less

  • Knowledge Management and Process Training Lead

    Mar 2008 - Mar 2010

  • Call Center Supervisor (Imaging and Printing Division)

    Sept 2007 - Mar 2008

  • Public Sector Customer Service/System integrator

    Oct 2005 - Sept 2007
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  Royal LePage Wolstencroft

  Jan 2012 - now

  Real Estate Agent