Bienne T.

Experience

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  Coburg Leisure Centre

  Apr 1997 - Feb 1998

  OFFICE SECRETARY

  Assisting and liaising with staff in computing operations, systems management and upgrading, and coordination of work flow on daily basis;Monitoring and reporting identifiable health-related risks and needs involved in running a LANs system;Putting out publications such as fliers and brochures, enhanced material such as graphs and statistics;Typing reports, manuals, handbooks, memos, tables, minutes and correspondence;Undertaking electronic file management.

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  Community Housing Ltd

  Dec 2007 - Nov 2008

  ADMINISTRATION ASSISTANT

  Teamwork and helpdesk support and assistance to staff and managers Assistance in establishing and maintenance of electronic information systems: Internal server-based and Web-based (Intranet) Research, assessment, and reporting on sourcing candidates, identifying information needs and industry sector development and findings. Assistance in regulated compliance and quality assurance issues such as monthly data reporting, housing standards assessment and reporting, and surveys and complaints follow up. Show less

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  BioFeedback Australasia

  Jun 2008 - Apr 2015

  Company Secretary

  Office, IT and Marketing supportSystems upgrade and maintenancePersonal/Secretarial AssistanceHousehold ManagementResources ManagementTutoring on computing and Life Coaching

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  Women's Property Initiatives

  Jun 2011 - Oct 2011

  Admin Officer

  • Customer service over the phone, by email and face-to-face.• In-house invoicing and Access database maintenance• Office supplies, meetings catering and office organisation.• ICT system management proposal• Filing system reorganisation and updating• Policies and procedures updating

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  Sharp Corporation of Australia

  Nov 2013 - Dec 2013

  Service Clerk

  • Alpha-numeric data entry daily with emphasis on accuracy• Booking jobs for service technicians• Updating clients records on in-house database• Phone up customers to collect and verify data, and follow up on concerns or requests.• Filtering and retrieving data for invoicing and sales reports• Using Lotus Notes to bulk mailing and emails processing• Liaison with customers, my manager, co-ordinators and service technicians.

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  Australian Taxation Office

  Apr 2015 - Nov 2017

  Service Delivery Officer

  • Perform housekeeping tasks daily to declutter desktop and network access• Comply with legislative, policy and regulatory frameworks such as freedom of information, privacy, record management and IT use, social media and occupational health and safety.• Undertake administrative and procedural tasks governed by well-established work practices, operating policies or precedent within agreed priorities, outcomes and time constraints.• Interpret instructions and complete routine tasks, providing relevant timely information if required within the constraints of policy guidelines.• Accurately update clients’ records on ATO systems to record interactions and decisions• Identify reoccurring systems issues, operations irritants, and staff errors and report to team leaders and then feedback and correction areas.• If requested, provide solutions to identified irritants and offer alternatives to standard response in view of clients’ specified concerns or complaints.• Engage with continual improvement agenda by simplifying process, work practices and procedures.• Report on faulty issues of office equipment, near-missed incidents and cheating behaviours at work.• Report on inconsistent and conflicting advices and instructions from team leaders resulting in chaos, confusion, and difficulties for staff to follow through or comply with standard practices.• Explain processes and outcomes to clients including accurately responding to questions and complaints, providing appropriate solutions and escalating issues as required.• Support teamwork; work closely with team members and respond to change under guidance from team leaders, actively participate in and contribute to team meetings so as to fulfill the business line objectives defined by management.• Resolve numerous disputes, misunderstanding, miscommunication, misjudgment and misinterpretation of behaviors among staff and team leaders. Show less

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  Life Everlasting Melbourne Australi

  Dec 2018 - now

  Transformation Life Coach

  Our goal is about restoring life back on track again because people battle or struggle over different areas or various aspects of their lives and get defeated.We seek to effectively point them in the right direction ranging from knowing and understanding realities (self, others, worlds etc.), 3-dimensional space and time management, results-driven counseling, multi-skillset growth and development, to meditation and reflection, stock taking, and life-planning, organising and evaluation. We assist you with right-wise-forward thinking leading to sound judgement and decision making. This, in turn, allows for life-long learning, growth mindset, discernment and insight, building strengths and overcoming weaknesses. You will then be able to identify and evaluate temporal vs eternal values, principles and guidelines, enhancing your life experiences beyond earth bound dimensions.We also seek to effectively work with a range of win-win partnerships, like-minded sponsors, and non-profit making welfare agencies to advance noble causes, strengthening individual's capacity and family unit - the building block of every society. Show less

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  Federation University Australia

  Jan 2020 - Apr 2023

  Casual Students Mentor

  This is a seasonal job offer yearly by contract. The focus of the role is about helping new coming students to find their ways around, settling in and supporting their university journey along the way by being a signpost, a helper, a trustworthy guide and a support buddy, smoothing their transitioning into university life effectively: academically, physically, electronically, socially and spiritually, wherever appropriate. This role has been of short term by nature, and it did not run for 2021 and 2022 but rerun in 2023. Show less