Mariam Adegbindin

Mariam Adegbindin

IT Support Specialist

Followers of Mariam Adegbindin187 followers
location of Mariam AdegbindinCanyon, Texas, United States

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  • Timeline

  • About me

    User Experience Designer | Business Analyst #DataAnalytics #DataMining #DataDriven #UXDesign #UXUI #UserResearch #ProductManagement #DataVisualization #DataScience #AnalyticsInsights #CustomerExperience #MarketResearch

  • Education

    • Birmingham City University

      2021 - 2022
      Master's degree User experience design
    • West Texas A&M University

      2023 - 2025
      Master of Science - MS Computer Information System & Business Analytics Graduate
    • Babcock University, Ilishan-Remo, Nigeria

      2012 - 2016
      Bachelor's degree Computer Science
  • Experience

    • Dangote Industries Limited

      Jun 2015 - Sept 2015
      IT Support Specialist

      • Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability. • Carried out networking diagnostics on machines, including, configurations, routing, switching and firewalls. • Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency. • Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the Industry. • Provided technical support on company applications and IT solutions through phone, live chat and email. Show less

    • Anglican Grammar School

      Nov 2016 - Oct 2017
      Computer Educator

      • Delivered engaging, clear, and concise presentation skills to deliver lessons. • Provided 1:1 and group tutoring for underperforming children in computer science. • Carried out mock examinations, including theory, practical and vocational, to obtain an understanding of student progress. • Continuously monitored student progress through setting and marking regular coursework.

    • Mahaja collections

      Nov 2017 - Feb 2018
      Content Manager

      • Created visual appealing posters and videos using Canva and Microsoft powerpoint which was used for ads campaign on Instagram. Sales increased by nearly 70%• Using WordPress, I created a website for the blog and was able to advertise their other projects online.

    • Ade Ventures

      Mar 2018 - Jul 2019
      Business Manager

      • Managed daily office activities, including data entry and database auditing using excel, maintaining smooth operations. • Produced statistical analysis and reporting using Excel. Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires. • Offered high levels of administrative support to managers, ensuring smooth running of company operations.

    • Wema Bank Plc.

      Aug 2019 - Aug 2021
      Customer Service Representative

      • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needs and requirements.

    • Amazon

      Oct 2022 - Jan 2023
      Customer Service Associate

      • Upselling the company’s other products and services while also following the company policies and procedures.• Assisted customers with product related questions, feedback, and complaints.• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.

    • HSBC

      Mar 2023 - Aug 2023
      Customer Service Specialist

      • Solved customer problems over the phone. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.• When speaking to customers each interaction was taken as an opportunity to advocate for them and make them smile.

    • West Texas A&M University

      Sept 2023 - now
      Graduate Assistant

      • Creates dashboards to help analyse data in the office.• Review of student resumes and assist with perfecting it.• Maintains and organizes the office.• Customer service skills by helping students and employers.

  • Licenses & Certifications

    • Introduction to Data Privacy

      DataCamp
      Nov 2024
    • Data Preparation in Power BI

      DataCamp
      Oct 2024
    • UX design

      Utiva
      Mar 2020
    • SQL for Data Science

      DataCamp
      Sept 2024
    • Intermediate SQL

      DataCamp
      Sept 2023