Mariam Adegbindin

Experience

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  Dangote Industries Limited

  Jun 2015 - Sept 2015

  IT Support Specialist

  • Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability. • Carried out networking diagnostics on machines, including, configurations, routing, switching and firewalls. • Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency. • Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the Industry. • Provided technical support on company applications and IT solutions through phone, live chat and email. Show less

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  Anglican Grammar School

  Nov 2016 - Oct 2017

  Computer Educator

  • Delivered engaging, clear, and concise presentation skills to deliver lessons. • Provided 1:1 and group tutoring for underperforming children in computer science. • Carried out mock examinations, including theory, practical and vocational, to obtain an understanding of student progress. • Continuously monitored student progress through setting and marking regular coursework.

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  Mahaja collections

  Nov 2017 - Feb 2018

  Content Manager

  • Created visual appealing posters and videos using Canva and Microsoft powerpoint which was used for ads campaign on Instagram. Sales increased by nearly 70%• Using WordPress, I created a website for the blog and was able to advertise their other projects online.

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  Ade Ventures

  Mar 2018 - Jul 2019

  Business Manager

  • Managed daily office activities, including data entry and database auditing using excel, maintaining smooth operations. • Produced statistical analysis and reporting using Excel. Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires. • Offered high levels of administrative support to managers, ensuring smooth running of company operations.

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  Wema Bank Plc.

  Aug 2019 - Aug 2021

  Customer Service Representative

  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needs and requirements.

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  Amazon

  Oct 2022 - Jan 2023

  Customer Service Associate

  • Upselling the company’s other products and services while also following the company policies and procedures.• Assisted customers with product related questions, feedback, and complaints.• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.

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  HSBC

  Mar 2023 - Aug 2023

  Customer Service Specialist

  • Solved customer problems over the phone. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.• When speaking to customers each interaction was taken as an opportunity to advocate for them and make them smile.

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  West Texas A&M University

  Sept 2023 - now

  Graduate Assistant

  • Creates dashboards to help analyse data in the office.• Review of student resumes and assist with perfecting it.• Maintains and organizes the office.• Customer service skills by helping students and employers.