Kathy Li

Experience

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  Quickly Corporation

  Sept 2016 - May 2018

  Assistant Manager

  -Helped customers complete purchases and join reward programs to promote loyalty, satisfaction, and sales numbers.-Recommended products based on a solid understanding of individual customer needs and preferences.-Engendered customer loyalty by remembering personal preferences and allergy information.-Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.-Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day. Show less

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  YMCA of San Francisco

  May 2019 - Mar 2021

  Program Manager Lead

  -Managed and mentored 6 different Program Leads and conducted regular meetings to receive updates on needs -Developed work schedules and routines to ensure program leaders could focus on Program Design-Answered phones quickly, addressing questions, taking messages, and forwarding callsPerformed weekly staff evaluations and coached those in need of improvement-Answered phones quickly, addressing questions, taking messages, and forwarding calls.-Performed weekly staff evaluations and addressed areas for improvement. Show less

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  Health Trifecta

  Aug 2019 - Aug 2022

  Business Development and Office Manager

  -Ensured a clean and efficient workspace, handled new hire onboarding, and managed event budgets.Planned and executed company events, including team-building activities and social events. Managed space booking, event set-up, and clean-up, and contributed to the development of improved office processes.-Developed and maintained strong client relationships, managed social media advertising campaigns, increased brand visibility, and connected clients with trainers aligned with their fitness goals. -Utilized exceptional communication skills to engage potential clients and promote Health Trifecta’s services. Show less

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  Dollar Shave Club

  Feb 2021 - Dec 2022

  Sales Representative

  - Performed discovery on prospects' needs to provide tailored recommendations to improve close rate to 32%- Consistently in the top 10 out of 200+ sellers- Maintained a CRM to organize client interactions to reach out when best fit their timeline- Networked to form new connections and nurtured deep relationships to satisfy needs and create repeat buyers

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  12 Tides - Organic Kelp Snacks

  May 2022 - Mar 2024

  Field Operations

  - Worked with managers and leads to drive trial and maximize visibility in priority markets by managing set-up, and merchandising at events that converted over 150 net new customers per month- Coordinated with the Suppliers, Distributors, Marketing Teams, and Store Managers to generate schedules, supplies, inventory and report any issues-

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  Streamline Electronics Manufacturing, Inc. (SEM)

  Apr 2024 - Jun 2024

  Marketing and Business Devlopment

  -Drive new business growth through lead generation and market awareness, leveraging Apollo and other tools.-Manage end-to-end client relationships, exceptional service and effectively communicating service benefits.-Utilized Apollo to maximize territory potential and deliver results-driven sales initiatives-Assisted with office setup for new hires, ensuring seamless integration into the team

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  Petco

  Jun 2024 - now

  Operations Manager

  - Ensured operational efficiency by overseeing daily merchandise operations, including inventory management, accurate pricing, and stock processing, in line with OSE standards- Supervised and coached partners to provide excellent guest service and maintain operational standards- Implemented process improvements to enhance backroom organization and merchandise handling by 28%