Sharon Rivett

Experience

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  NatWest Bank

  Dec 2004 - Mar 2007

  Customer Service Officer

  Accountabilities & Achievements Qualified Adviser on sales and service regulated by the Financial Services Authority.Reviewed staff performance through feedback and training to identify tan agreed series of work strands to improve work flows and performancePart of the branch management team, regularly conducting presentations and one to one meetings with the Customer Service Team. Consistently exceeded sales targets to become one of the most effective Sales Advisers in the region. Show less

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  Chelsea Building Society

  May 2006 - Mar 2007

  Customer Adviser

  Accountabilities & Achievements Qualified Adviser on sales and service regulated by the Financial Services Authority.Reviewed staff performance drawing on colleagues input and observation to identify an agreed series of work strands to improve work flows and performance.Part of the branch management team, regularly conducting presentations and one to one meetings with the Customer Service Team. Consistently exceeded sales targets to become one of the most effective Advisers in the region. Show less

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  George Wimpey

  Mar 2007 - Jul 2007

  Trainee Customer Care Manager

  Accountabilities and AchievementsDeputising for the Customer Care Manager in his absence.Responsible for the training and development of my department ensuring new processes and timescales are reached.Responsible for the diary management of all staff.Handling diverse customer queries both face to face and over the telephone.

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  GHL Group

  Jul 2007 - Nov 2008

  Sales Support /Second Charge Mortgage Processor

  Accountabilities and Achievements Responsible for underwriting mortgage cases fully upon receipt.Identify and verify companies who wish to register with the company network to ensure they are complaint with FSA requirements. Produce and analyse Management Information reports to monitor business activity.Hold regular meetings with Directors, Clients and lenders to progress ways of expanding the business.Responsible for a portfolio of clients to maintain up to date records and inform of future products and services.Administration of compiling cases fully and submitting to the Lender for fundingProvide guidance and support to the Mortgage Lenders and Brokers regarding product information.Plan and organise training programmes for the Sales Advisers. Show less

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  Business Link (Business Support Kent)

  Nov 2008 - May 2010

  Customer Service Advisor

  Accountabilities and Achievements Responsible for complying with the company's policies and procedures to deliver quality and effective business advice.Ascertain customer needs and build customer relationships by providing excellent customer service.High level comprehension of all Microsoft packages including Excel, Word and PowerPoint.Responsible for the collation of Management Information and presenting it to internal stakeholders.

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  Business Support Kent

  May 2010 - Dec 2012

  High Growth Services Project Coordinator

  Accountabilities and Achievements Consult SME's on social media, by identifying their needs, providing guidance and advice to increase business potential.Responsible for ensuring the team comply with contractual agreements which are regularly audited.Manage effective delivery of projects from initiation to implementation.Responsible for benchmarking with SMEs and providing guidance and expertise where required.Major input in networking with SMEs, large corporate organisations, Councils and Universities to increase the organisation's growth and development opportunities.Coordinate meetings and events including assessment of premises, organising travel arrangements and catering requirements all whilst managing and keeping to a budget. Responsible for the collation of the organisation's management information and presenting it to Directors, Partners and Stakeholders for board meetingsResponsible for the diary management of a team of Directors. Show less

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  Kent Invicta Chamber of Commerce

  Jan 2013 - Apr 2013

  Events Coordinator
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  GForces

  May 2013 - Nov 2014

  Project Manager
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  Kent County Council

  Nov 2014 - now

  Systems Development Manager