Devin Rawlek

Experience

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  CompuSmart

  Jul 2006 - Jun 2007

  Computer Technician

  • Performed customer service help desk and phone support duties while maintaining a bench running numerous hardware and software diagnostics.• Responded to web based support requests.• Logged all incoming requests and organized them based on severity of issue.• Performed quick diagnostics for customers who had brought their systems in for immediate testing and provided them with accurate remedies to their issues.• Responded to floor sales staff and customer product inquiries with accurate product knowledge. Show less

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  Memory Express Ltd

  Aug 2007 - Dec 2008

  Hardware Technician

  • Diagnosed and repaired hardware and software problems for customers and internal employees.• Maintained status reports of customers RMA requests.• Maintained records of tested hardware and of RMAs.• Met and exceeded quota of required tested hardware each day.

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  Microserve

  Sept 2011 - Mar 2014

  • Managed and maintained the IT infrastructure for the Town of Devon, Alberta, Canada.• Provided IT support to all township departments including Planning and Infrastructure, Finance and to the fine men and women at the Devon detachment of the RCMP.• This position was held in tandem with my role as Worksite Support for the Government of Alberta. • Provided tier 2 desktop support for the Government of Alberta's Education Ministry.• Setup, troubleshoot and repair desktops, servers, laptops, mobile devices, printers, scanners, switches, routers and any peripherals.• Performed system upgrades and operating system installations, viral infection removals and performed system backups.• This position was held in tandem with my role as It Coordinator for the Town of Devon.

  • IT Coordinator

    Sept 2013 - Mar 2014

  • Worksite Support - Alberta Education

    Sept 2011 - Mar 2014
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  Western Safety Consulting Inc.

  Mar 2014 - Aug 2014

  IT Manager

  • Maintained organization's effectiveness and efficiency by defining, implementing, and supporting the organizations Information Technology needs.• Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.• Product Owner for internal software development through a partnership with One Logic Solutions.• Maintained a high level of service by establishing and enforcing organization IT standards.• Provided in person and remote support to all company staff across the province. Show less

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  The University of British Columbia

  Oct 2014 - Sept 2019

  Support Analyst I

  • Provide reliable and efficient remote client services support via phone and email to the Faculty of Medicine within UBC.• Remotely troubleshoot hardware and software issues and apply lasting solutions.• Triage incoming client phone and email requests and escalating to Desktop Services, if required. • Perform remote installation of software, processing of software and hardware order requests and working with colleagues to perform service enhancements.• Utilize ServiceNOW to manage client tickets and respond in a timely manner to maintain a high level of customer service. Show less

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  GwaiiTel Society

  Nov 2019 - now

  Director

  As a member of the board of directors for GwaiiTel I am responsible for the management and operation of the GwaiiTel network and to develop policies, procedures and plans in-line with the mandate of GwaiiTel.Our Mandate: To facilitate the availability and delivery of affordable broadband Internet services to residential and commercial customers on Haida Gwaii. Through investment in the installation and operation of a broadband network infrastructure, and the aggregation of internet traffic to maximize purchasing power for connectivity to the public Internet. Show less

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  Northern Rogue Technologies

  Jan 2020 - now

  President