Experience

• 

  Arab bank

  Jan 1996 - Jan 2001

  International division - cards

  Perform and handle all administrative duties for the bank, supervise and handle overall ATM and Card Business strategies and procedures.Main Responsibilities:• Prepare, update and follow up the bank’s internal instructions and procedures• Contribute in the bank’s card business marketing campaigns.• Coordinate between the Card Center and the branches worldwide in terms of disputes and instructions.• Participate in the bank’s strategic plans and business studies.• Prepare educational presentations and provide frequent training to concerned staff. Minder weergeven

• 

  Arab financial services

  Jan 2001 - Jan 2008

  Card operations manager

  Managing all operational duties for complete Issuing and Acquiring Operations divisions.Main Responsibilities:Managing the Fraud Monitoring 24/7 Division.Managing the Dispute Resolution / Chargeback Division.Managing the Visa and MasterCard Member Banks’ Reconciliations and Settlement Division.Managing the Data Entry and Cardholders Applications Division.Managing the ATM Monitoring Division.

• 

  Hsbc retail banking and wealth management

  Jun 2008 - Jan 2013

  • Manage the Consumer Asset and Liability Products and ensure all targets are met. Keep a constant market review to ensure all products are within or above the industry standards.• Lead the team to ensure they take a balanced approached when managing and driving profitability within the business whilst ensuring that area/branch plan is achieved.• Actively investigate and contribute to the successful resolution of operational weaknesses identifying and implementing remedial action to prevent future recurrence. And proactively manage financial and non- financial risks and promote HSBC’s balanced risk culture.• Oversee and ensure all branch operations are completed within regulatory and local guidelines specifically money laundering, operational risks, and compliance considerations. Minder weergeven • Manage, plan, direct and control HSBC Bahrain’s cards business with respect to Business Development of the same to achieve maximum efficiency and profitability in the card business in Bahrain, both Credit and Debit type.• Effectively manage the provision of RBWM Service Unit, within the overall framework of Direct Banking Services. Focus on the on-going development of the Call Centre to supporting multiple services (Phone banking, Cards, PIB, Insurance, e-mails and mails) and increase focus on customer satisfaction by building a strong service culture.• As a primary executive within the RBWM domain, contributes to the development of customer loyalty, the delivery of Direct Banking services, sales/support and direct marketing initiatives.• To discharge the Local Compliance and Risks responsibilities by implementing Compliance policy and procedures, ensuring an adequate understanding of all relevant regulations applicable to the business and generally assisting with the resolution of Compliance related issues.• To effectively and securely manage the Credit Card plastics and have hands on control of the manual financial entries that touch the bottom line.• Cross train staff to create greater efficiency.• Effectively control and manage any card product and campaign launches to ensure optimum sales and utilisation.• Continually work towards increasing the cost to income ratio.• Create and maintain sound business relationships with outsourced entities.• Actively support Senior Management in the development of the technology, equipment, software and procedures and ensure its effective, practical implementation.• Manage and motivate a large team in a growing fast paced working environment and Lead teams to ensure a balance between Task, Team and Individual is maintained at all levels and ensure the team works Minder weergeven

  • Manager, Adliya Branch

    Jan 2012 - Jan 2013

  • Manager, Portfolio Management Unit

    Jun 2008 - Jan 2012
• 

  Sinnad

  Jan 2013 - Jul 2021

  Head of business development and client relations

  SINNAD is a fully owned subsidiary of the BENEFIT Company, established in 2009 and licensed & regulated by the Central Bank of Bahrain as Auxiliary Services and Payment Service Provider (PSP). the company provides end-to-end card processing and electronic banking solutions, including cards processing with a full back-end infrastructure. SINNAD is the cards processing arm and a subsidiary of Bahrain Electronic Network for Financial Transactions (BENEFIT) known as Bahrain National Switch. SINNAD aims to support the banks grow their business at no risk, high efficiency, and low operating cost. Through best-in-class technology and know-how, provides the banks with reliable, efficient and easy-to-use Card issuing, ATM and Merchant acquiring systems. Minder weergeven

• 

  National bank of bahrain

  Jul 2021 - now

  Head of card business, retail banking