Gurinder Singh

Experience

• 

  BTES: bebo Educational Foundation

  Jan 2011 - Jun 2011

  Trainee
• 

  Tech Mahindra

  Mar 2012 - Jan 2013

  Service Quality Analyst (SQA)

  Worked with a leading global network service provider as a Quality Analyst (QA) for Service Quality Assurance process in American Telephone & Telegraph (AT&T) Project.Responsibilities:• Member of Incident management team.• Maintain the Quality of work done by ATT Technicians which makes the profits for ATT.• Audit the network related tickets which generates at the time of any network failure and calculate the correct time duration to resolve the issues.• Measure the performance of AT&T network engineers by calculating their mean time to repair a particular circuit and share feedbacks.• Analysis on all non-measure time from an AT&T failure to avoid having negative impact on individual customers or overall centre results for AT&T.• Coordinate with onsite ATT Technicians to increase the performance and update the tickets on regular interval.• Provide On- call training/ feedback to AT&T technician to get better results.• Meeting Client SLA with 100% Quality.• Manage daily Ticket Tracker, Database, Assign Targets and maintaining weekly reports for analysis. Show less

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  Punjab National Bank

  Oct 2013 - Mar 2023

  Skills: Core Banking · Mortgage Lending · Trade Finance · Credit Risk Management · Branch Banking

  • Branch Manager

    May 2016 - Mar 2023

  • Management Trainee

    Oct 2013 - May 2016
• 

  Bank Of Baroda UK

  May 2023 - Aug 2023

  Banking Assistant
• 

  Moneycorp

  Aug 2023 - now

  Payment Officer