Katelyn McCarthy

Experience

• 

  PetSmart

  Jan 2007 - Jan 2013

  Lead Cashier

  PetSmart Inc. based out of Arizona provides customers with several different types of services for pets. Within 3 months of joining the company, I was promoted to a lead cashier, allowing me to take on greater responsibility regarding the flow of transactions as well as closing balancing if needed by managers. I learned the ability to handle demanding and angry customers and find the best ending result for their situation. While with PetSmart I also was a key player in the Pet Care department by properly caring for store pets and providing customers with proper information for the care and maintenance of the pets.Along with the Pet Care department, I was a main employee in our stock department as well. I was responsible for the flow of merchandise from the point of delivery to the sales floor as well as ensuring that the products were easily accessible, visually appealing and constantly available where by enhancing the brand image for both the products and the store.I maintained the standards set by corporate policy by providing outstanding customer service and communication between customers and associates when assistance was needed. Show less

• 

  BNY Mellon

  Jun 2011 - now

  Risk Reduction- Analysis and reporting of Key Risk and Key Performance Indicators.- Complied with company regulations through the development and maintenance of the Billing Risk and Control Self Assessment.- Audit Remediation.- Review Service Level Agreements (SLAs) and Service Level Descriptions (SLDs).Workplace Excellence- Project lead to consolidate footprint and reduce facility expenses by 1.1M.Business Recovery Coordinator.- Maintains and updates documentation on recovery requirements- On-call for disaster recovery.- Completes all required deliverables for continuity plans.Access Administration- On-boarding and Off-boarding of employees.- Quality Assurance of employee access.Employee Engagement CoordinatorStrategic Cost Management- Develops working relationships with upper management to create new ways to cut costs.- Record retention project lead to reduce the number of items in our storage facilities to cut costs.- Telecommunication pilot program.- Process and approve vendor invoices. Show less

  • Vice President, Control II | Control Management

    Feb 2016 - now

  • Tax Specialist

    Dec 2014 - Feb 2016

  • Benefits Disbursements Representative

    Mar 2013 - Dec 2014

  • DWAC Department

    Jun 2011 - Mar 2013
• 

  MOVE Real Estate

  Jun 2023 - now

  Licensed Real Estate Agent