Experience

• 

  Fis

  Mar 2014 - now

   Reporting: Extracting and sharing reports on ad-hoc requests internally and to the stakeholders. Responsible for quick and correct escalation of Client Development. Sharing SLA and reports with the managements and stakeholders. Develop innovative business solutions to support operational needs including the creation of business intelligence and automated data reporting system. Performs statistical analysis on business data and create action plan based on findings to facilitate data driven decision making.  Create and maintain data visualization that educated, informed and engaged business partners on key metrics and performance measures. Create and Update SOP’s for all the reports.  Implementation of Power BI and Excel Dashboard. Using SQL to extract data from large database and analyze data.  Initiating daily, weekly, and monthly connects with teams and sharing reports on business needs. Show less  Daily audits related to the Compliance and adherence to Non-RegE and RegE Act.  Managing and preparing MBR (Monthly Business Review) for the LOB and presenting to the stake holders.  Taking calls about the process improvement and daily work with the stake holders and managers monthly or fortnightly.  Monitor team performance and reports.  Organizing team activities and different events related to quality and process.  Reporting the daily data for the team to my managers and showing the teamwork/development and team engagement. Responsible to bring forward team concerns and suggestions and providing them to the upper management. Show less

  • Digital Transformation Analyst

    May 2023 - now

  • Senior Quality Analyst

    Mar 2019 - Apr 2023

  • Fraud Analyst

    Mar 2014 - Feb 2019