Experience

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  Custom building products

  Sept 2002 - Sept 2009

  Help desk specialist

  Provide 1st level technical support for all internal and external IT customers. Handled all department related bidding purchasing, tracking and disposal of hardware and software. Management of all IT related inventory. Assist 2nd and 3rd tier when required. Use of help desk software to build and maintain customer knowledge base.

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  Rike engineering, llc

  Jan 2013 - Jul 2017

  Office manager

  Preform a range of administrative and office support activities for the office to facilitate the efficient operation of the organization. Specific responsibilities include oversee all daily office functions. Serve as the first point of contact to answer, screen and transfer incoming calls as well as office visitors. Interact with visitors. Open, sort, stamp and distribute incoming correspondence, including faxes and email. Perform routine clerical duties including, but not limited to, copying, faxing, mailing and filing, inventory and office purchasing. File and retrieve organizational documents, records and reports. Also responsible for bookkeeping using QuickBooks Online. Reconcile and balance all accounts, complete month end closings. Also responsible for daily entry of accounting transactions, perform bank and account reconciliations. Produce monthly financial summaries and reports. Verify purchase orders processed accounts payable invoices. Show less

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  Canyon lake little league

  Aug 2013 - Jun 2017

  Snack bar manager

  Manage all aspects of Snack bar functionality. Equipment repair and maintenance. Scheduling and management of over 300 people and 100 shifts per year.

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  American financial network, inc.

  May 2017 - Jun 2018

  Loan processing assistant

  Processed Home Equity Conversion Mortgages (HECM’s)Reviewed Mortgage Applications for completeness. Contacted borrowers for any missing information or clarificationPulled and reviewed credit reports, credit supplements, written verifications of employment, Social Security verifications and tax transcriptsReviewed borrower income and asset documentation for complete financial assessmentOrdered FHA Case number assignment, CAIVRS and case transfers Scheduled appraisals with AMC’s. Ordered and reviewed Title/Escrow documentation. Packaged and submitted loans to underwriting for review.Coordinated signing appointments with closing agent to meet borrower’s needsWorked closely with Loan Officer’s, Borrowers, Underwriting and Title/Escrow to ensure timely closings Show less

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  Supplier management solutions (sms), a trigo company

  Feb 2019 - now

  Evaluate the effectiveness and capability of new data sources while transforming data into a new format to make it more appropriate for analysis using Power BI.Use statistical analysis to identify patterns, correlations, and actionable results.Conduct complex analysis of customer performance, interpret the results, and summarize opportunities for improvement.Create insightful reports to monitor and highlight contributing factors. Prepare, analyze, and distribute ongoing reports for use by key stakeholders (thoroughly documenting specifications, instructions, and/or flowcharts).Build and maintain necessary cross-functional business relationships with all operational impact areas. Show less Utilize Project Management skills to drive actions and operational results. Identify and participate in continuous improvement, lean opportunities, root cause analysis, supplier improvement plans while facilitating communication to/from Operations Teams. Participate in editing & implementing training, tools, processes and procedures. Facilitate internal war room meetings as necessary. Manage and work multiple projects and priorities and initiate follow-up to ensure timely achievement of commitments. Collect data sets and prepare presentations, reports, spreadsheets and other analytic information. Support supplier integration activities to include but not limited to: onboarding, data integrity analysis and data transfers. Show less

  • Operations Data Analyst

    Jan 2023 - now

  • Operations Administrator

    Feb 2019 - Jan 2023