Experience

• 

  Dyd holdings

  Sept 2011 - Mar 2012

  Researcher

  Collaborated with founders of a study abroad consulting company to launch the said company during its early stages

• 

  Cds card data services

  Feb 2015 - now

  • Sales Project - Local Donuts Shops - Successfully signed over 30 new contracts which lead to increase sales volume - Collected and analyzed data regarding client preference by conducting phone and in-person surveys over 700 stores - Researched and tested various payment products with the goal to optimize donuts business operations• Client Management & Risk Compliance - Metro PCS - Cooperated with merchant acquiring bank internal legal team to investigated fraud transactions on client’s accounts - Resolved fraud issue by performing detailed bank reconciliation to correct balance in each client’s account - Provided continuous quality follow up service resulted in keeping business relationship them without any cost• Operation - CDS Inc. Dallas branch - Built managing skill from scheduled visit service of 3 technicians and managed 2 customer support - Analyzed and standardized inventory product to increase productivity and reduce cost - Evaluate and report work performance of team members and create quarterly report of HQ Show less • Field Operation & Consulting - Gained trust and established a long-term business partnership with client by providing quality service - Gained professional knowledge of Credit card terminals, Point of Sales (POS) systems, ATM while maintaining them - Support sales dept, recommend proper payment system, research - Give client insight of industries average numeric indexes, trends to increase # of transactions • Client Management & Risk Compliance – Mio Sushi - Assisted Internal legal team to solve a case of exploitation of transaction data on client’s Point of Sales system - Investigated and collected information of setting of software, hardware and user’s activity to help legal team - Educated managers of each store about PCI (Payment Card Industry) standard and regulation to prevent • Consulting – Mio Ro, JST Seafood Market, Joy Teriyaki - Involved to launched franchise restaurant to suggest proper merchant product and service - Successfully Installed Cloud-base POS system and trained users to utilize operation of franchise businesses Show less

  • Customer & Tech Support Manager, Sales

    Jun 2019 - now

  • Technical Support Specialist

    Feb 2015 - Jun 2019