Fibe Audal

Experience

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  Sticky Media Solutions

  Apr 2008 - Dec 2008

  Search Engine Optimization Specialist

  • Keyword Research: Choose the best keywords to target in website optimization campaigns, consider the search volume, competition, and user intent.• On-Page Optimization: Increase a website's search engine exposure, different parts on the site must be optimized. To make a website more search engine-friendly, SEO experts optimize meta tags (title tags, meta descriptions), headings, URLs, and internal linking structure.• Technical SEO: Ensure proper website structure, correct crawl issues, improve page load time, use schema markup, and make the site more mobile-friendly.• Content Optimization: Modify website content to make it valuable, pertinent, and keyword-targeted. also optimize multimedia components including images, alt tags, and videos.• Link Building: Create and put into action plans to get high-quality backlinks from reliable domains.• SEO Strategy and Planning: They perform competitive research, keep track of changes to search engine algorithms, and stay current with SEO best practices. We also make suggestions for how to improve the user experience, create more content, and structure the website. Show less

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  Convergys

  Jan 2009 - Sept 2009

  Technical Support Specialist

  Troubleshoot and resolve problems related to software, hardware, or other technical products or services.• Customer Assistance: Respond to consumer questions, determine their needs, and offer technical advice or solutions.• Troubleshooting: collecting pertinent data, posing insightful questions, and applying their technical expertise to find the problem's fundamental cause.• Issue Resolution: guiding clients through the troubleshooting process, clearly and succinctly outlining complicated ideas, and helping them put answers into practice.• Documentation and Ticketing: Keep thorough records of all interactions, problems, and solutions with customers in a ticketing system or customer relationship management (CRM) program.• Product Knowledge and Training: Participate in training courses, go over the product manual, or learn on their own to advance their technical knowledge.• Escalation Management: Technical Support Representatives escalate issues to higher-level support or development teams in situations when they can't be fixed right away. • Customer Education: Educate customers on the features, functionality, and best practices of the product in order to make the greatest use of it and avoid reoccurring problems.• Quality Assurance: Abide by the specified service level agreements (SLAs) and quality requirements.• Collaboration and Knowledge Sharing: Work together as a team, exchanging knowledge and skills to solve challenging technological problems. Show less

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  Freelance

  May 2009 - Jun 2015

  Virtual Assistant | Web Developer

  Help executives manage their schedules, administrative responsibilities, and daily tasks.Administrative Support: Handles variety of administrative chores for the client, including managing emails, making appointments, setting up meetings, and handling letters. Calendar and Schedule Management: Ensure that all appointments are booked effectively and issues are resolved.Project Coordination: Working directly with the executive and other team members to help with project coordination and management.Relationship Management: Assist maintain relationships, plan events, and make sure that everyone is communicating clearly.Miscellaneous Tasks: Sometimes, engaged in extra activities including running personal errands, organizing events, or managing social media. Show less

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  ATJs Beauty Shop

  Feb 2014 - Feb 2024

  Operations Manager

  • Business Planning - conduct market analysis, competitive analysis, and the development of a business' success plan.• Financing and Budgeting - liable for overseeing the financial operations of their company, including bookkeeping, cash flow management, and budgeting.• Operations Management: - responsible for handling inventory, getting supplies, keeping an eye on the production process, and upholding quality control.• Customer Service - provide lasting connections and keep a positive reputation, offer top-notch customer service online and offline.• Marketing and Sales - create marketing plans, such as social media marketing and management, to advertise their goods or services and draw in clients.• Strategic Decision Making - make decisions that will ensure the long-term success of their organization, they must monitor market trends, consider opportunities, and weigh risks. Show less

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  Logicbase Interactive Ent.

  Dec 2019 - Dec 2021

  QA/QC

  Ensuring that products, services, or software meet specified standards and customer expectations.• Test Planning: Determine the testing's scope, then establish test goals and create test cases.• Test Execution: carry out different tests to confirm a product's performance, reliability, and functionality.• Defect Reporting and Tracking: Investigate and fix the issues in close collaboration with the developers.• Quality Standards: Take part in compliance and audit efforts to ensure that quality procedures are followed.• Process Improvement: Evaluate and enhance the quality control procedures continually.• Collaboration: Work together with cross-functional teams, such as developers, project managers, and business analysts, to comprehend requirements, define expectations, and offer suggestions for improving product functionality. Show less

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  Cherry Virtual Solutions

  May 2023 - now

  Social Media Marketing and Ads Strategist
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  HLTHX

  Jul 2023 - Feb 2024

  Human Resources Coordinator
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  Freelancer

  Feb 2024 - now

  Freelance | Web Designer | Project Manager