Walter Hage

Experience

• 

  Guiding Hands Academy

  Feb 2015 - Feb 2022

  Administrator

  Here I am responsible for performing in-depth analysis and troubleshooting of wide range of devicesincluding computers, laptops, consoles, televisions, and radios to resolve technical issues promptly.Additionally, I provide expert installation of essential programs such as Microsoft Word and DragonNaturally Speaking as per customer requests or requirements. Moreover, I engage with customers tounderstand specific requirements and offer tailored solutions to meet needs effectively.Key Accomplishments:• Conducted complimentary assessments of customers' devices and deliver transparent cost breakdownsfor required services.• Evaluated software requirements and operating systems, installing Windows, Linux, or Macintosh basedon customer preferences and compatibility.• Enlightened customers on device and application usage, imparting valuable techniques for optimalproduct maintenance.• Showcased solid foundation in Linux OS (Ubuntu) with three years of hands-on experience, cultivatedthrough personal experimentation and passion for exploring advanced operating systems.• Initiated entrepreneurial endeavors by establishing and managing independent IT consulting business,leveraging experience and expertise. Show less

• 

  Unisys

  Nov 2021 - Dec 2022

  Field Engineer

  As a Field Engineer, I diagnosed and repaired desktops, laptops, and servers using hardware provided byDell Technologies, replacing components as necessary. Furthermore, I cooperated with team membersand applied resources to resolve technical issues and meet service level agreements. I also employedtroubleshooting techniques and software expertise to resolve issues and restore computers to workingorder, ensuring customer satisfaction.Key Accomplishments:• Improved technical skills and stay updated on latest technologies to enhance troubleshooting capabilitiesand deliver quality service.• Utilized accumulated knowledge and experience from previous years in IT support to address variety oftechnical challenges. Show less

• 

  Quad Plus

  Sept 2022 - Mar 2024

  OT Software Engineer

  In this job role, I sustained MSP (Managed Service Provider) standards with clients, availing services,ensuring high levels of satisfaction. Along with this, I kept project documentation current, includingproject and network drawings, to facilitate efficient project management and troubleshooting, whilecollaborating with cross-functional teams to address technical challenges and deliver optimal solutions.Key Accomplishments:• Developed and maintained software and hardware systems, ensuring adherence to industry standardsand best practices.• Pursued ongoing education and certifications to expand knowledge and expertise beyond core field ofstudy.• Strived for improvement continuously in processes and technologies to enhance overall efficiency andperformance. Show less