Roy Copans

Experience

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  Nielsens Frozen Custard

  Sept 2007 - May 2008

  Sales Associate Cashier and Server
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  1757 Golf Club

  May 2009 - Dec 2009

  Pro Shop, Starter, Cart and driving range maintenance
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  The Church of Jesus Christ of Latter-day Saints - Human Resources

  Dec 2009 - Dec 2011

  Missionary

  • Two year service as missionary for The Church of Jesus Christ of Latter-day Saints in southern Africa• Moved areas and changed partners every 3-6 months, gained ability to adapt quickly to new environments and work well with individuals from different cultural/ethnic backgrounds • Supervised a congregation of 80-90 people for four months in southern Botswana

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  Pool Service Company

  Apr 2012 - Aug 2012

  Home Pool Maintenance
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  Academy for Creating Enterprise

  Jan 2013 - Apr 2013

  Intern

  • Piloted developmental program for young entrepreneurs in Zimbabwe, Africa teaching business management and self-reliance skills, mentored 1-3 aspiring business owners weekly • Helped fund $50,000 to the Academy for Creating Enterprise through significant progress and success of consultation with entrepreneurs

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  The Church of Jesus Christ of Latter-day Saints

  Jun 2013 - May 2015

  MTC Teacher

  • Aided and taught experienced, professional adults about conflict resolution, social skills, media skills, presentation skills, and how to adapt and teach in diverse situations • Interacted personally with the senior volunteers on a daily basis, mentoring and advising them individually in preparation for their specific assignments • Creatively resolved conflicts within the classroom• Managed weekly large training meetings for 75-150 senior volunteers

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  General Mills

  Jan 2014 - Apr 2014

  Intern

  • Managed a project of cultivating ideas and conducting research to create a culture of innovation• Developed a competitive program to motivate employees for idea submission and selection• Consulted weekly with Vice President of HR for General Mills Canada to collaborate project efforts

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  Course Hero, Inc.

  Jun 2014 - Aug 2014

  Intern

  • Demonstrated strong networking and communication skills in collecting and contributing notes, study guides, and other class materials to the Course Hero Knowledge Drive• Reached out to 40+ students from universities across the country, compiling over 1,500 school documents• Donated 155 books to students in Africa as a result of the collected school documents

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  Zenefits

  Jun 2015 - Jun 2017

  Associate Benefits Advisor/Account Manager

  As a licensed Benefits Advisor, my role is to support Zenefits’ continually growing client base with all of their company benefits needs, including medical, dental, vision, life, and disability insurances. I provide direct, one on one support to small company CEOs and administrators as they near their insurance open enrollments, helping to educate them on the evolving insurance marketplace and ultimately helping them make the right benefit decisions for their company. An important aspect of this role is also to work directly with insurance carriers resolve any enrollment discrepancies and other post-enrollment issues by communicating with these carriers and managing audit processes within the Zenefits platform. Account Manager responsibilities have included assisting these small companies with making changes to HR features such as PTO policies, onboarding new employees, and providing insurance advice and support throughout the year. This requires both a comprehensive knowledge of Zenefits' online platform as well as small group insurance. Other responsibilities have included working on internal teams that provide direct product improvement feedback to project managers and engineers, as well as on teams of Benefit Advisors that manage a book of insurance renewals in specific geographic regions. I managed various books of business in different geographic regions including California, the west/midwest, and the southeast U.S. Show less

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  Varsity Tutors

  Aug 2017 - Oct 2017

  Inside Sales Representative

  Consulted with prospective clients, effectively communicating the benefits of tutoring and selling tutor services. Sold tutoring hours to new clients via inbound leads and worked with internal teams to strengthen relationships with both new and existing clients in order to guarantee continuous revenue.

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  Reputation.com

  Oct 2017 - Jul 2019

  Mid-Market Customer Success Manager

  I partner with Reputation.com's Mid-Market client base segment to optimize their online reputation by training them with Reputation’s product and services through video conferences and the creation of training materials. I manage an ongoing book of 130-150 mid-market size accounts, performing monthly check-in calls, proactively providing strategic consultation on their digital marketing strategies, reactively responding to and solving all customer service cases, and renewing each client's annual contract. In order to be successful I need to meticulously plan each day and week to ensure all proactive check in and renewal work is completed while allowing time each day to answer inbound calls and emails for clients needing immediate assistance. I partner cross-functionally with internal teams at Reputation such as coordinating the processing of EDI files with our integrations team, working with our social media team, and more in order to create the best experience for each client and maximize their ROI. Show less

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  The Hershey Company

  May 2020 - Aug 2020

  Associate Brand Manager Intern

  - Responsible for developing a 3-year strategic growth plan for the Bubble Yum brand. Will conduct analysis on current business performance, consumer insights, and perform a category/competitive assessment in order to understand market dynamics, what opportunities exist for future growth, who the target consumer is and how to reach them, brand positioning, innovation potential, and more.

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  The Hershey Company

  Jul 2021 - now

  • Managed The Hershey Company's seasonal Halloween product portfolio, driving over $1B in gross sales in 2023.• Oversaw the execution of the 2023 year plan and strategized for 2024 and 2025 Halloween programs, focusing on innovation and revenue growth, driving programs through internal gate approval to communicating sales materials to national sales team and presenting to key customers in seasonal line reviews. • Led the program to achieve targets in dollar sales, market share, and margin growth. Show less

  • Senior Associate Brand Manager

    Jan 2023 - now

  • Associate Brand Manager

    Jul 2021 - Jan 2023