Priyanshu Singh

Experience

• 

  Aricent

  Jul 2006 - Dec 2015

  Formation of new team to learn & work on SDN & NFV.Implementation of Cloud based Drop Box Application with Front end in JAVA along with Object Storage functionality of Open Stack Swift.Maintaining Customer satisfaction while problem resolution on NSN BSC products. Improved customer satisfaction rating from satisfied to completely satisfy.Customer value creation and relationship management with the customers.First Level Escalation Management for various Customers. Preparation & review of BSC Customer documentation.Proven skills in project management and leadership. Planned, directed and managed multiple projects.Expertise in Implementation, Integration, analyzing, planning, troubleshooting NSN BSS and Network integration processes.Risk identification and preparation of risk mitigation plans.Deployment of new software releases in live markets(Pilot Testing) as per SW release schedule.Organizing and participating to customer meetings for critical cases and updating CSM’s.Implemented practices for continuous productivity improvement.Implementation of Hierarchical Structure with in team while maintaining the benefits of Flat Structure. Show less Handling (Debugging and Trouble shooting) of NSN Customer reported problem from across the globe.Created Test strategy, Test plans Test cases for RT & AT for several BSC SW Releases.Analyzed Performance data from labs and Field deployments, and prepared reports for possible degradation/improvement causes.Demonstrated strong leadership skills by acting as co-coordinator between various R&D teams across globe to close on reported issues.Defects follow up and leading of support team during Customer acceptance period.Technical implementation of solutions.Helping team members in analyzing Customer reported issues.Handling of Customer meetings for critical issues.Involved in effort and resource estimation for testing of SW releases with cross cultural managers.Tested and debugged various issues/defects during SW testing during Piloting from different Customers.Responsible for E2E delivery of SW bugs reported. Show less Written/reviewed/executed Test Plans and Test Cases of GSM/GPRS/EDGE features involving different network elements.Involved in integration testing and scripting for core Network emulator.Automate different testing tasks like Radio network creation; call (PS/CS) generation, logs collection.Performance Testing, end-to-end testing of PCU software performance using Key Performance Indicator (KPI) setup.Designed and created test bed setups (both real and emulator) for System Integration, Functional, Load and KPI testing. Tracking the plans and ensuring the timely delivery of features.Defining of tasks and test cases to be executed during integration.Effort estimation and staffingTranslation of requirements into design, test plans, test strategy and test scenarios.Resolve all issues to achieve customer acceptance sign off for successful completion of key deliverables.Risk identification and monitoring throughout the life of the project.Quality planning and management. Ensure that the quality compliances are met and customer satisfaction is increasing with each release. Automation using Shell & Perl scripting to facilitate different processes in testing activities Show less

  • Engineering Project Manager

    Mar 2012 - Dec 2015

  • Technical Leader

    Jan 2009 - Mar 2012

  • Senior Software Engineer

    Jul 2006 - Dec 2008
• 

  Creative Agency

  Dec 2015 - now

  Perform Program/Project Management in Unified Communications Domain, managing a geographically distributed Team of Test, Automation & Customer Support Engineers. Managing multiple Projects simultaneously through First Level Managers/Solution architectsNurturing and strengthening Customer relationshipParticipate and leading various Pre-Sales and Proposal activities. Understanding Customer requirements and sharing Effort EstimatesEnsuring Project compliance to organization Quality GoalsBuild a Motivated team and helped them ramp up for Problem handling, development of team on various features and competency areas.Appraising Team of their performance and providing feedbackInteracting with Various Engineering Support Groups Like HR, Legal, Admin, Sales Etc Show less Plan, advise, analyze, design, develop, and manage complex products in Unified Communications Domain. Recommended and integrated different approaches and methods to ensure a working & deploy-able system. Created Test plans, implementing initiatives, tracking milestones, and mitigating risks in collaboration with cross-functional stakeholders in a matrix structureReported to executives on project progress & performance and shared Test reports in status meetings. Created JIRA dashboards, burn-up/burn-down charts, gadgets, filters, and reports for transparent and clear reporting of status, bugs, and user storiesEffectively identify technical issues, determine project requirements and scope and implement creative solutions that reduce costs, increase efficiency and improve business operations.Minimized field issues by introducing patch delivery process to reduce lag time in delivering fixes to customers; increased CSAT score Ensured projects aligned with portfolio objectives and that engineering support and business functions aligned with projects; resolved inter-team/inter-function dependencies by chairing scrum of scrum meetings.Effective use of Lab HW, implementation of Best practices to improve Test efficiency Involving creation of self-contained, cross-functional delivery teams, and reduction of product backlogs, team backlog, and prioritization.Improved customer satisfaction rating from satisfied to completely satisfy which helped in growth of team size Show less

  • Associate Director

    Jan 2022 - now

  • Senior Manager

    Jul 2018 - Dec 2021

  • Manager Product Engineering

    Dec 2015 - Jun 2018