Gamal Hal

Experience

• 

  Telecom Egypt (we)

  Jun 2019 - Aug 2019

  Technical Support Specialist

  I was responsible for troubleshooting internet and network issues, deploying routers to clients, and providing ongoing support. Collaborating with various departments, I ensured timely resolution of client inquiries and achieved project objectives. Through this role, I developed strong technical skills, including problem-solving, prioritizing tasks, and a deep understanding of network infrastructure and internet protocols. This experience provided valuable insights into the business models of internet service providers Show less

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  WAVZ for Digital Transformation

  Jul 2023 - Feb 2024

  Technical Support Engineer (Citizens Card Project)

  As part of this project, I specialized in diagnosing and resolving technical problems encountered by clients, with a particular focus on POS system malfunctions. My role involved direct customer engagement, which allowed me to cultivate skills in handling high-stress situations, collaborating within a team, and adhering to strict deadlines. By effectively prioritizing tasks and optimizing my time management, I consistently met project objectives and exceeded customer expectations. Furthermore, I acquired in-depth technical knowledge in troubleshooting, providing technical support, and resolving network, internet, and POS system-related issues. I also fostered strong relationships with cross-functional teams to ensure seamless problem resolution and achieve desired outcomes Show less