Ryan Hill

Experience

• 

  GSK

  Jan 2001 - now

  Delivered quality business systems and solutions to global IT customers. Facilitated and managed the transition of new services and solutions from the engineering function to service operations. Planned, scheduled and managed global service improvements and upgrades. Continually improved the quality and timeliness of the processes associated with developing, delivering, and operating collaborative technologies. Develop processes and tools to drive global consolidation of services onto a central shared hosting environment, reducing the complexity of the environment and achieving significant cost saving with no negative impact on the business users. Show less

  • ServiceNow Product Owner for CSM/HR/Legal

    Nov 2022 - now

  • Service Desk Manager

    Jan 2016 - Nov 2022

  • Senior Service Manager

    Jan 2016 - Nov 2022

  • Solutions Delivery Manager, IT Helpdesk

    Oct 2009 - Jan 2016

  • Project Manager, Global Solutions Delivery

    Jan 2001 - Oct 2009