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Claire Cairnduff

Claire Cairnduff

In house Recruitment Officer/Telesales/Communications Officer/Customer Service Adviser/Manager Buddy

Followers of Claire Cairnduff595 followers
location of Claire CairnduffGlasgow, Scotland, United Kingdom

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  • Timeline

  • About me

    Senior Associate 2

  • Education

    • University of Paisley

      -
      Multimedia Communications Post Grad Diploma

    • University of Paisley

      -
      Commercial Music Degree

  • Experience

    • O2 UK

      Jan 2006 - Feb 2011
      In house Recruitment Officer/Telesales/Communications Officer/Customer Service Adviser/Manager Buddy

    • TSSWestaff

      Sept 2010 - Mar 2011
      Administration/Recruitment support

    • Telecommunications Recruitment Firm

      Feb 2012 - Sept 2012
      Telecommunications Resource Manager

    • Three.

      Nov 2012 - Jun 2018
      Social Media/Digital Support/Sales

    • Financial Services Compensation Scheme

      Jun 2018 - Dec 2024

      Additional responsibilities: Customer Care LeadVolunteer Day Organiser VOICE Committee Representative Additional responsibilities:Customer Care ChampionStaff Pension Representative

      • CX Quality Manager (Capita Remediation Services)

        Sept 2022 - Dec 2024

      • Quality Assurance/Senior Claims Handler (Capita Remediation Services)

        Jun 2018 - Aug 2022

    • PwC UK

      Dec 2024 - now
      Senior Associate 2

  • Licenses & Certifications

    • SVQ Providing Financial Services SCQF Level 5

      SQA – Scottish Qualifications Authority
      Jun 2023

    • Lean Sigma Yellow Belt Practitioner

      Roboyo
      Dec 2022

  • Honors & Awards

    • Awarded to Claire Cairnduff
      People First Awards - Special Recognition FSCS (Capita Remediation Services) Jan 2024 Working with Contact Centre to improve the customer experience through observation, feedback, coaching, updating SOPs, calibration with different departments and open communication with the full team.
    • Awarded to Claire Cairnduff
      VOICE Award FSCS (Capita Remediation Services) Aug 2022 The award is for creating better outcomes in the spirit of the Capita partnership.
    • Awarded to Claire Cairnduff
      Claim Handler Of The Year 2021 FSCS (Capita Remediation Services) Dec 2021 Capita claim handler of the year 2021.

  • Volunteer Experience

    • New World, New Skills Volunteer

      Issued by PwC UK on Nov 2025
      PwC UKAssociated with Claire Cairnduff

    • Donations Volunteer

      Issued by Refuweegee on May 2025
      RefuweegeeAssociated with Claire Cairnduff

    • Virtual Volunteer Judge

      Issued by Social Shifters on Sept 2024
      Social ShiftersAssociated with Claire Cairnduff

    • Shop Volunteer

      Issued by Refuweegee on Aug 2024
      RefuweegeeAssociated with Claire Cairnduff

    • Donations Volunteer

      Issued by Starter Packs Glasgow on Oct 2023
      Starter Packs GlasgowAssociated with Claire Cairnduff

    • Virtual Volunteer Judge and Coach

      Issued by Social Shifters on Sept 2023
      Social ShiftersAssociated with Claire Cairnduff

    • Volunteer

      Issued by Animal Support and Rescue Glasgow (ASAR) on Nov 2016
      Animal Support and Rescue Glasgow (ASAR)Associated with Claire Cairnduff

    • Charity Challenge and fundraiser

      Issued by FARE Scotland on Feb 2014
      FARE ScotlandAssociated with Claire Cairnduff