Sharad Agarwal

Experience

• 

  Wipro

  Dec 1995 - Sept 2005

  Multiple Roles - Sr. Developer, Project Manager, Test Manager

  Multiple Roles - Sr. Developer, Project Manager, Test Manager

• 

  Wipro

  Oct 2006 - Sept 2016

  Practice Manager for 2.5 years in Integration Technologies (B2B, Oracle Fusion Middleware, IBM Integration, webMethods, Dell Boomi) having team size of 150+. Responsible for competency development, practice growth, revenue, delivery, talent management and demand fulfillment Delivery Manager for 3.5 years in ENU, Embedded and Govt domain in variety of technologies with projects team across the globe in different geographies. Responsible for Global Delivery, Customer Satisfaction, Employee Satisfaction, Budget Management, Margin, and P&L Operations & Workforce Management Head for 1 year for a Business Unit comprising of 1100 people.Responsibilities included Strategic Business planning, Supply planning & Demand fulfillment, Business Operations parameters optimization, implementation & tracking Program Manager for large and highly confidential Sustained Engineering engagement consisting of 450 people. Project involved test planning, execution, verification, releasing security patches and service packs.Have been responsible for Information Risk Management & Compliance, Data Security, Business Continuity & Planning, Resource Management, Inventory Management and Operational parameters optimization

  • Practice Manager

    Apr 2014 - Sept 2016

  • Delivery Manager

    Jun 2010 - Mar 2014

  • Operations & Workforce Management Head

    Apr 2009 - May 2010

  • Program Manager

    Oct 2006 - Mar 2009
• 

  Bluebell

  Oct 2016 - Jan 2021

  Director

  4 years of experience in managing own business. Managing sales, P&L, finance, procurement, IT management, recruitment, compliance, vendor management, office administration, client satisfaction

• 

  Zerone Microsystems

  Feb 2021 - Oct 2023

  Director - Settlement & Operations

  -Involved in product strategy, product development and future roadmap-Responsible for settlements, reconciliation of reports, KYC, Merchant Onboarding, Customer support, Fraud detection, analysis & chargebacks, Payment Gateway & Vendor management, Transactions Analysis & Surveys, and Chargeback management with bank, Cyber Cell & Legal teams-Designed & developed automated Fraud Detection engine from scratch for fraud identification. Could capture many frauds that were reported as chargebacks later-Automated the settlement & reconciliation process resulting in productivity improvement & team optimization-Introduced detailed KYC/KYB process for Onboarding-Created & setup different channels of customer support from scratch such as voice process, Email support & ticketing system and Chatbot support Show less

• 

  STAFFIX

  Nov 2023 - Mar 2024

  Business Head - IT