Anurag Varshney, MSc, PMP®, CSPO®

Experience

• 

  CETPA Infotech Pvt. ltd.

  Jun 2014 - Aug 2014

  Trainee

  • Programmed AVR and ARM microcontrollers to build various embedded projects like GSM Based ECG Tele-Alert System, RFID-based attendance system

• 

  Philips

  Jul 2016 - Aug 2022

  • Facilitated ownership transfer of Post Market Business activities worth 100M Euro from Hamburg to Pune for X-ray products by setting up the policies, procedures, processes, and work instructions• Performed risk analysis at system and subsystem levels and maintained risk register for the X-ray device portfolio.• Resolved more than 700+ customer issues and feedback achieving 90% backlog complaint reduction by doing amendments in procedures, ensuring customer delight through effective communication• Recognized defects in NPIs by analyzing post-market data periodically which helped the production team fix them early on reducing company overhead by 30%• Successfully hired, mentored, and onboarded a team of 7 members for Post Market Activities• Investigated customer complaints and product feedback involving the possible failure of a device, labeling, or packaging to meet any of its specifications for Philips X-Ray Systems• Assisted and supported internal and external Audits to ensure compliance with Philips Policies, ISO 9001, ISO 13485, ISO 14971, IEC 60601, IEC 62304, 21 CFR 820, and EU MDR requirements.• Coordinated with cross-functional teams on the ‘End of Service Extension’ project worth 60M Euro to enhance product experience and customer retention by doing analysis of customer data through quantitative and qualitative research• Participated in SDLC & STLC processes with the R&D team to provide feedback and discuss possible solutions for improving efficiency and customer experience. Show less • Executed complex on-field operations, worth USD 20 Million by making prompt decisions, delegating tasks, and leading multi-cultural, multi-lingual teams in 30+ customer environments across the Indian subcontinent• Implemented Kaizen concept to improve the remote reachability of medical devices by 75% thus driving business process improvement initiative to improve Net Promoter Score from 68 to 91 for the region• Collaborated with cross-functional teams like Clinical Specialists, Project Managers, and Sales to ensure customer delight in various projects. Recognized by Management for 3 years (2017, 2018, and 2019) for the Annual Performance award• Facilitated contract retention, contract building, and account management of key customers worth 1M USD Show less

  • Global Product Quality Investigator

    Jul 2019 - Aug 2022

  • Customer Support Engineer

    Jul 2016 - Jul 2019
• 

  University of Maryland Baltimore County

  Oct 2022 - Jan 2023

  Graduate Student Assistant (Finance)

  Analyzed Financial reports and reviewed Grants for NASA, NSF, Federal and state clients.

• 

  Baltimore Aircoil Company

  Jun 2023 - Aug 2023

  Summer Intern

  • Conduct user interviews with 14 engineering teams and design SharePoint site templates to refresh engineering library organization across the company.• Design ECN workflows to ensure a seamless change management across the organization.

• 

  FlyEasy LLC

  Jul 2023 - Aug 2024

  Founder- Head of Product

  FlyEasy LLC is a SaaS company dedicated to enhancing the travel experience for millions of passengers worldwide. We are developing a mobile application called FlyEasy that helps travelers navigate through airports seamlessly while providing them with crucial information about airport infrastructure and travel updates. Intending to reduce anxiety and improve efficiency, our app offers 3D interactive maps, turn-by-turn directions, and personalized journey guidance from the moment travelers arrive at the airport until they reach their gate. Show less

• 

  Stanley Black & Decker, Inc.

  Sept 2023 - Dec 2023

  Program Management (Student Consultant)

  Develop an operational plan incorporating just-in-time manufacturing for consistently producing LVHV 3D-printed final products.Conduct viability assessment of SAP for real-time monitoring across the entire plant lifecycle and develop live dashboard

• 

  UPS

  Nov 2023 - Sept 2024

  Product Management Co-op (Identity and Access Management)

  Identity and Access Management Team- Spearhead email verification and adaptive multi-factor authentication campaign for 130 million users worldwide. - Collaborate with a team of designers, developers, product managers, architects to migrate 130 million users to universal login using Auth0 services from current login experience.Shipping & Returns Strategy Team- Created user journey maps for current returns service to improve NPS and revenue.

• 

  University of Maryland Baltimore County

  Jan 2024 - Jun 2024

  Student advisor for the search committee that is being formed to help select the Assistant Graduate Program Director for UMBC Professional Engineering Programs Manage the internship practicum of 300+ students for 3 continuous semesters and conduct resume reviews for students. Create a GTM strategy to improve reach to students from our activities at the career center. Help fellow students in selecting their coursework

  • Student Advisor - Committee PEP AGPD

    Nov 2023 - Jun 2024

  • Program Management Intern

    Jan 2023 - May 2024

  • Orientation Advisor

    Jan 2024 - Mar 2024
• 

  Ardent Privacy

  Sept 2024 - now

  Product Marketing Specialist

  Building Compliance automation platform for government contractors to reduce their worries related to cybersecurity compliance