Mariana Cervan

Mariana Cervan

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location of Mariana CervanPortugal

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  • Timeline

  • About me

    Manager HR Global Service Portfolio and Performance Mgmt | People Services Excellence

  • Education

    • Externato Ribadouro

      2011 - 2014
      Ciências e Tecnologias
    • Colégio Alemão do Porto

      1999 - 2011

      Activities and Societies: Bilingual Classes

    • Porto Business School

      2021 - 2021
      Open Executive Program Communicating with Impact
    • Católica Porto Business School

      2014 - 2017
      Bachelor's degree Business

      Integrated the best group in Final Project Top 5% student in oral presentations and teamwork

    • University of Ljubljana, Faculty of Economics

      2015 - 2015
      A/A

      Activities and Societies: Summerschool Took 2 Classes of great interest: “Doing Business with China: Building the right mindset” “International Marketing Strategy: Launch Your Favorite Product to the World”

    • École des sciences de la gestion (ESG UQAM)

      2016 - 2016
      Business and Administration

      Activities and Societies: Erasmus Semester Multicultural teamwork in all the courses taken

    • Porto Business School

      2019 - 2020
      Post Graduation Sales Management 17
  • Experience

    • Parfois

      Aug 2017 - May 2018

      Transversal Communication with all the people involved in the buying process of footwear's collections:- Negotiation with footwear suppliers (unit price, quantity and delivery terms)- Build long term relationships- Analyze suppliers performance during production cycle (quality and ability to meet deadlines)- Follow up on the margin- Forecast of the markup to achieve per family of product- Directly support to the Buyer in sourcing and purchasing materials at the best price available- Analyze together with the Quality Technician if product meets quality specifications- Point of contact in issue solving process between suppliers and internal Parfois teams (logistics and finantial departments) Show less

      • Assistant Buyer

        Feb 2018 - May 2018
      • Assistant Buyer Trainee

        Aug 2017 - Jan 2018
    • Adidas

      May 2018 - May 2019
      Credit Management Specialist

      - Manage financial relationship between Adidas and B2B customers: 1. Fashion Collection group (Premium collections thar resulted from strategic partnerships: YY/Y3; Raf Simons; Stella McCartney; Consortium etc.) 2. Distributors 3. Promo Clients (UEFA; FIFA etc.)- Monitor the creditworthiness of customers- Negotiate payment terms and conditions with new and existing customers with the intention of minimizing the potential exposure to bad debt.- Identify bad debts and the steps to take to recover those (e.g.elaboration of payment plans)- Aging reporting and analysis- Constant Teamwork with Sales and Customer Service Teams Show less

    • Cerealis

      May 2019 - Aug 2022

      -Lead and Direct the routine functions of the HR department-Coordinate the operational tasks of the HR team assuring deadline commitment and compliance with employment laws and regulations.-Provide constructive perfomance evaluation and oversee the daily workflow of the department-Direct Report to C-Level by executing the company's strategy and HR policies-Budget management, personnel cost and headcount planning -Oversee, support and provide guidance to employees during sensitive situations, namely disciplinary meetings, terminations and investigations-KPI's development and analysis-Oprtimizations of HR processes trough managing digital platforms implementations-Dinamization of Internal Activities and HR Projects Show less

      • Human Resources Team Leader

        Sept 2020 - Aug 2022
      • HR Controller

        May 2019 - Sept 2020
    • Infineon Technologies

      Sept 2022 - now

      Ownership & continuous improvement of the Global HR Services Framework and HR Portfolio (catalogue) to ensure globally / regionally unified Service Offering and Delivery, based on process improvement/harmonization, SLAs and KPIs:- E2E responsible for the HR Service Portfolio and its regular updates in close collaboration with SSC hubs- Own, define and regularly review HR Service Framework and Portfolio, incl. definition of Service Offerings, SLAs, KPIs for effectiveness & efficiency. HR Service Framework consists of: PS Governance; Performance Metrics; Continuous Improvement; Inquiry Management Process/PS Service Delivery Model; Service Organization; Capacity Management- Collaborate with Service Designer, global & regional HR Operations Managers and Transition Managers to further drive globalization of HR services: lead activities to analyze, design and document HR processes with a focus on process consistency, process harmonization and solution standardization and act as a champion for continuous improvement and operational efficiency- Working as HR Performance Manager, develop, implement and embed Key Performance Indicators and Service Level Agreements for the management of the HR Service Centre, working close with the People Services and Operational Excellence teams, leading on new ways of working more customer-centric and efficient- Lead indirectly PS organization in the disciplines of HR Reporting & Analytics, Sustainability and Process Management. Show less Contribute to the HR Evolution Journey of Infineon by playing a major role in supporting the transformation project for HR Shared Services and People Operations by:- Supporting in defining HR projects objectives;- Being responsible for preparing, monitoring, and coordinating activities in line with the overall project plan, such as pre-requisites, deadlines, deliverables, milestone planning, etc.;- Taking part in the execution of assigned complex sub-projects incl. preparation, implementation, follow-up, etc.;- Coordinating user requirements and changes for systems or reporting in close coordination with other HR functions;- Being a facilitator and a content execution for (global) HR-Info sessions or workshops regarding project rollouts/implementation phases;- Supporting the project managers as a project and process coordinators;- Coordinating all the project interfaces and interdependencies within the HR organization and the business representatives;- Performing regular reporting regarding project results.Stream Lead M&A Integration Projects from an HR Processes standpoint Show less

      • Manager HR Global Service Portfolio and Performance Mgmt. - People Services Excellence

        Oct 2023 - now
      • HR Project Management Expert

        Sept 2022 - Sept 2023
  • Licenses & Certifications

    • Negotiation Dynamics by Ingemar Dierickx

      KeyUP, Lda
      Jul 2022
    • Goethe-Zertifikat B2

      Goethe-Institut e.V.
      Jan 2011
    • Project Management Essentials

      Infineon Technologies
      Aug 2023
    • ICEP (Individual Contributor Excellence Program)

      Infineon Technologies
      Jun 2024
    • Zertifikat C.1.1.

      Goethe-Institut e.V.
      Jan 2012
    • Budget Planning and Management

      Vantagem+
      Sept 2019
    • FCE B2

      British Council
      Jan 2012
    • People Analytics

      CEGOC
      Jan 2019
    • Microsoft Excel Certification

      Claranet
      Jan 2018
  • Volunteer Experience

    • Participante

      Issued by Banco Alimentar Contra a Fome
      Banco Alimentar Contra a FomeAssociated with Mariana Cervan
    • Partnerships Management

      Issued by Já T'Explico
      Já T'ExplicoAssociated with Mariana Cervan
    • Member Students Association

      Issued by AECPBS
      AECPBSAssociated with Mariana Cervan