
Mariana Cervan

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About me
Manager HR Global Service Portfolio and Performance Mgmt | People Services Excellence
Education

Externato Ribadouro
2011 - 2014Ciências e Tecnologias
Colégio Alemão do Porto
1999 - 2011Activities and Societies: Bilingual Classes

Porto Business School
2021 - 2021Open Executive Program Communicating with Impact
Católica Porto Business School
2014 - 2017Bachelor's degree BusinessIntegrated the best group in Final Project Top 5% student in oral presentations and teamwork

University of Ljubljana, Faculty of Economics
2015 - 2015A/AActivities and Societies: Summerschool Took 2 Classes of great interest: “Doing Business with China: Building the right mindset” “International Marketing Strategy: Launch Your Favorite Product to the World”
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École des sciences de la gestion (ESG UQAM)
2016 - 2016Business and AdministrationActivities and Societies: Erasmus Semester Multicultural teamwork in all the courses taken

Porto Business School
2019 - 2020Post Graduation Sales Management 17
Experience

Parfois
Aug 2017 - May 2018Transversal Communication with all the people involved in the buying process of footwear's collections:- Negotiation with footwear suppliers (unit price, quantity and delivery terms)- Build long term relationships- Analyze suppliers performance during production cycle (quality and ability to meet deadlines)- Follow up on the margin- Forecast of the markup to achieve per family of product- Directly support to the Buyer in sourcing and purchasing materials at the best price available- Analyze together with the Quality Technician if product meets quality specifications- Point of contact in issue solving process between suppliers and internal Parfois teams (logistics and finantial departments) Show less
Assistant Buyer
Feb 2018 - May 2018Assistant Buyer Trainee
Aug 2017 - Jan 2018

Adidas
May 2018 - May 2019Credit Management Specialist- Manage financial relationship between Adidas and B2B customers: 1. Fashion Collection group (Premium collections thar resulted from strategic partnerships: YY/Y3; Raf Simons; Stella McCartney; Consortium etc.) 2. Distributors 3. Promo Clients (UEFA; FIFA etc.)- Monitor the creditworthiness of customers- Negotiate payment terms and conditions with new and existing customers with the intention of minimizing the potential exposure to bad debt.- Identify bad debts and the steps to take to recover those (e.g.elaboration of payment plans)- Aging reporting and analysis- Constant Teamwork with Sales and Customer Service Teams Show less

Cerealis
May 2019 - Aug 2022-Lead and Direct the routine functions of the HR department-Coordinate the operational tasks of the HR team assuring deadline commitment and compliance with employment laws and regulations.-Provide constructive perfomance evaluation and oversee the daily workflow of the department-Direct Report to C-Level by executing the company's strategy and HR policies-Budget management, personnel cost and headcount planning -Oversee, support and provide guidance to employees during sensitive situations, namely disciplinary meetings, terminations and investigations-KPI's development and analysis-Oprtimizations of HR processes trough managing digital platforms implementations-Dinamization of Internal Activities and HR Projects Show less
Human Resources Team Leader
Sept 2020 - Aug 2022HR Controller
May 2019 - Sept 2020

Infineon Technologies
Sept 2022 - nowOwnership & continuous improvement of the Global HR Services Framework and HR Portfolio (catalogue) to ensure globally / regionally unified Service Offering and Delivery, based on process improvement/harmonization, SLAs and KPIs:- E2E responsible for the HR Service Portfolio and its regular updates in close collaboration with SSC hubs- Own, define and regularly review HR Service Framework and Portfolio, incl. definition of Service Offerings, SLAs, KPIs for effectiveness & efficiency. HR Service Framework consists of: PS Governance; Performance Metrics; Continuous Improvement; Inquiry Management Process/PS Service Delivery Model; Service Organization; Capacity Management- Collaborate with Service Designer, global & regional HR Operations Managers and Transition Managers to further drive globalization of HR services: lead activities to analyze, design and document HR processes with a focus on process consistency, process harmonization and solution standardization and act as a champion for continuous improvement and operational efficiency- Working as HR Performance Manager, develop, implement and embed Key Performance Indicators and Service Level Agreements for the management of the HR Service Centre, working close with the People Services and Operational Excellence teams, leading on new ways of working more customer-centric and efficient- Lead indirectly PS organization in the disciplines of HR Reporting & Analytics, Sustainability and Process Management. Show less Contribute to the HR Evolution Journey of Infineon by playing a major role in supporting the transformation project for HR Shared Services and People Operations by:- Supporting in defining HR projects objectives;- Being responsible for preparing, monitoring, and coordinating activities in line with the overall project plan, such as pre-requisites, deadlines, deliverables, milestone planning, etc.;- Taking part in the execution of assigned complex sub-projects incl. preparation, implementation, follow-up, etc.;- Coordinating user requirements and changes for systems or reporting in close coordination with other HR functions;- Being a facilitator and a content execution for (global) HR-Info sessions or workshops regarding project rollouts/implementation phases;- Supporting the project managers as a project and process coordinators;- Coordinating all the project interfaces and interdependencies within the HR organization and the business representatives;- Performing regular reporting regarding project results.Stream Lead M&A Integration Projects from an HR Processes standpoint Show less
Manager HR Global Service Portfolio and Performance Mgmt. - People Services Excellence
Oct 2023 - nowHR Project Management Expert
Sept 2022 - Sept 2023
Licenses & Certifications

Negotiation Dynamics by Ingemar Dierickx
KeyUP, LdaJul 2022
Goethe-Zertifikat B2
Goethe-Institut e.V.Jan 2011
Project Management Essentials
Infineon TechnologiesAug 2023
ICEP (Individual Contributor Excellence Program)
Infineon TechnologiesJun 2024
Zertifikat C.1.1.
Goethe-Institut e.V.Jan 2012
Budget Planning and Management
Vantagem+Sept 2019
FCE B2
British CouncilJan 2012
People Analytics
CEGOCJan 2019
Microsoft Excel Certification
ClaranetJan 2018
Volunteer Experience
Participante
Issued by Banco Alimentar Contra a Fome
Associated with Mariana CervanPartnerships Management
Issued by Já T'Explico
Associated with Mariana CervanMember Students Association
Issued by AECPBS
Associated with Mariana Cervan
Languages
- geGerman
- enEnglish
- spSpanish
- frFrench
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