Adam Heatley

Adam Heatley

Police Officer

Followers of Adam Heatley171 followers
location of Adam HeatleyGalveston, Texas, United States

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  • Timeline

  • About me

    Field Service Engineer Team Lead at Olympus

  • Education

    • Tarleton State University

      1986 - 1989
      Bachelor of Science Criminal Justice Criminal Justice
  • Experience

    • Metropolitan Transit Authority of Harris County

      Jul 1992 - Dec 1994
      Police Officer

      ~Enforced local, state and federal law.~Patrolled city and answered calls for service.~Advanced accident investigator~Field Training Officer~Criminal Investigator

    • City of Keller

      Dec 1994 - Dec 1999
      Police Corporal

      ~Enforced local, state and federal law.~Shift supervisor on Sergeant's off days.~Patrolled city and answered calls for service.~Advanced accident investigator~Field Training Officer

    • Maintain Systems, Inc

      Dec 1999 - May 2003
      Customer Service Representative

      ~Managed and conducted on site service including installation, preventive maintenance, upgrade, repair and investigation of customer service issues related to computers, printers, and networks.~Designed and installed data cable installations.

    • AIG

      Feb 2005 - Feb 2007
      Help Desk

      ~Provided computer help desk support and technical training on hardware and software to end users. ~Documented help desk tickets to include resolutions, and provided overall assistance in daily administration. ~Third tier support team providing advanced troubleshooting on all AIG and Microsoft software solutions.

    • Olympus Corporation of the Americas

      Feb 2007 - now

      ~Work from home managing territory for on site service; installation, preventive maintenance, upgrades, troubleshooting and repair of Olympus equipment and IBM computers.~Travel to other territories as required for installations, troubleshooting and repairs of Olympus equipment.~Train physicians and medical staff on Olympus equipment and software.~Design, quote, and install cabling necessary for power, video, and LAN/WAN~Interface daily with customers, service and sales managers, and sales reps to meet and exceed customer quality guidelines and system performance.~Point of contact for service area team when Manager is unavailable.~One of four engineers in the country selected to cross train on microscopy.~Certified to install and repair upright and inverted microscopes.~Trained on installing, troubleshooting, and repairing Olympus visible laser scanning confocal microscopy equipment.~Replaced and aligned lasers into AOTF, fiber optic wave guide in laser combiner. Show less

      • Field Service Engineer Team Lead

        Jun 2023 - now
      • Field Service Engineer III

        Feb 2007 - Jun 2023
  • Licenses & Certifications

    • A+

    • T.C.O.L.E. Advanced Peace Officer

      Texas Commission on Law Enforcement