Adam Heatley

Experience

• 

  Metropolitan Transit Authority of Harris County

  Jul 1992 - Dec 1994

  Police Officer

  ~Enforced local, state and federal law.~Patrolled city and answered calls for service.~Advanced accident investigator~Field Training Officer~Criminal Investigator

• 

  City of Keller

  Dec 1994 - Dec 1999

  Police Corporal

  ~Enforced local, state and federal law.~Shift supervisor on Sergeant's off days.~Patrolled city and answered calls for service.~Advanced accident investigator~Field Training Officer

• 

  Maintain Systems, Inc

  Dec 1999 - May 2003

  Customer Service Representative

  ~Managed and conducted on site service including installation, preventive maintenance, upgrade, repair and investigation of customer service issues related to computers, printers, and networks.~Designed and installed data cable installations.

• 

  AIG

  Feb 2005 - Feb 2007

  Help Desk

  ~Provided computer help desk support and technical training on hardware and software to end users. ~Documented help desk tickets to include resolutions, and provided overall assistance in daily administration. ~Third tier support team providing advanced troubleshooting on all AIG and Microsoft software solutions.

• 

  Olympus Corporation of the Americas

  Feb 2007 - now

  ~Work from home managing territory for on site service; installation, preventive maintenance, upgrades, troubleshooting and repair of Olympus equipment and IBM computers.~Travel to other territories as required for installations, troubleshooting and repairs of Olympus equipment.~Train physicians and medical staff on Olympus equipment and software.~Design, quote, and install cabling necessary for power, video, and LAN/WAN~Interface daily with customers, service and sales managers, and sales reps to meet and exceed customer quality guidelines and system performance.~Point of contact for service area team when Manager is unavailable.~One of four engineers in the country selected to cross train on microscopy.~Certified to install and repair upright and inverted microscopes.~Trained on installing, troubleshooting, and repairing Olympus visible laser scanning confocal microscopy equipment.~Replaced and aligned lasers into AOTF, fiber optic wave guide in laser combiner. Show less

  • Field Service Engineer Team Lead

    Jun 2023 - now

  • Field Service Engineer III

    Feb 2007 - Jun 2023