Jeffrey Chalecki

Experience

• 

  Dell

  Jan 2007 - May 2013

  As the Global Product Manager, I spearheaded the development and deployment of innovative product offerings, including Dell Simplified Service Desk and Dell Simplified End User Managed Services. I conducted comprehensive market analysis to identify customer needs for end-user support, service level agreements, and cost-effective tools. Furthermore, I developed rapid pricing and solution functionality for Sales, enhancing both responsiveness and competitive edge.Key accomplishments:• Achieved 18% increase in revenue and expansion of customer base through strategic product management.• Designed and implemented sales enablement tools, streamlining proposal, and closing process.• Drove product lifecycle management, ensuring alignment with market trends and customer expectations. Show less

  • Global Product Manager

    Aug 2010 - May 2013

  • Principal Architect

    Jan 2007 - Oct 2010
• 

  NTT DATA Services

  May 2013 - Mar 2024

  In my role, I led a global architect team across the United States, Mexico, Romania, and India, focusing on Digital Workplace Services solutions to support a continuous sales pipeline. I developed and enforced design principles and standards to ensure consistent solution delivery. Additionally, I crafted a go-to-market strategy for Desktop Experience (DEX) solutions, incorporating advanced automation toolsets. Furthermore, I orchestrated governance review and approval processes to ensure both the effectiveness and financial soundness of the solutions.Key accomplishments:• Achieved ISO 9001 QMS certification for global locations, upholding quality standards.• Spearheaded global team, contributing to closure of approximately $1.7 billion in sales for 2023.• Expanded and nurtured third-party alliances with hardware OEMs, service delivery partners, and technology vendors.• Exceeded target goals for win rate, close rate, BAFO downselect, and revenue, driving team performance beyond expectations.• Instituted guidelines and standards that streamlined outputs, complemented by Governance process for solution viability.• Established comprehensive Knowledge Base and content management processes, setting industry benchmarks for information sharing and collaboration.• Played pivotal role in sales by presenting solutions to customers and securing deals.• Fostered professional growth within team, resulting in promotions and enhanced leadership capacity. Show less As the Global End-User Services Delivery Manager, I coordinated with various organizations to advance NTT Data / Dell's Service Desk strategy, enhance sales development, and implement efficiency and technology improvements while adhering to shift-left principles. I validated solutions designed by architects, providing training and guidance for refinement. Additionally, I acted as the Delivery representative for Service Desk and Field Services, aiding sales teams in demonstrating capabilities and solutions to secure business opportunities.Key accomplishments:• Elevated service level attainment and customer satisfaction, contributing to recognition as "Leader" in Gartner Magic Quadrant for Service Desk & End-User Services.• Drove cross-functional leadership to reduce costs and optimize operations, delivering support to over 12M contacts monthly.• Developed and enhanced managed service product offerings, enabling sales to rapidly market turn-key solutions.• Contributed to successful acquisition of Dell's services division by NTT, Inc. in 2016, ensuring smooth transition and continued service excellence. Show less

  • Senior Director

    Mar 2019 - Mar 2024

  • Global End-User Services Delivery Manager

    May 2013 - Mar 2019