Rainers Valters

Experience

• 

  Lattelecom

  Dec 2018 - Jul 2019

  Computer Systems Engineer

  - Computer systems administration and maintenance- Computer network maintenance- Maintenance and servicing of internal server systems- Computer equipment maintenance- Installation of hardware and software

• 

  Atea Global Services Ltd.

  Sept 2019 - Jun 2021

  - Service Now platform configuration and management- Service Now related Incident/request management- Service Now platform development - Integration managing and configuration- Development planning using Agile methodology - Solving IT problems with customers and employees- Execution and consulting of IT requests- Incoming and outgoing call handling

  • Platform Operations Specialist/IM (Service Now)

    Jan 2021 - Jun 2021

  • Service desk level 1 agent

    Sept 2019 - Dec 2020
• 

  Promise Latvia SIA

  Aug 2021 - May 2023

  Cloud Service Provider (CSP) Operations Specialist

  - CSP Platform Operations- Incident Management- Customer Management - Customer Supporting and Presales consultation for Microsoft Products: - Azure architecture - Microsoft Modern Work - Business Applications - Microsoft Security - Infrastructure (Azure)- Implementation of Security and Business Applications

• 

  Promise Baltics

  Mar 2022 - now

  -In-depth knowledge of IT products, services, and solutions.-Strong understanding of technology trends and advancements.-Excellent sales and negotiation skills.-Exceptional communication and interpersonal abilities.-Relationship management and customer engagement expertise.-Analytical thinking and problem-solving skills.-Strategic planning and decision-making capabilities.-Customer-centric mindset and service orientation.-Project management and organizational skills.-Technical aptitude and ability to understand complex IT systems.-Ability to align IT solutions with customer business objectives. Show less

  • Head of Service Delivery and Operations

    Jan 2025 - now

  • Baltics Enterprise Key Account Manager

    May 2023 - Jan 2025

  • Operational Specialist

    Jan 2023 - Jan 2025

  • Channel Support Coordinator

    Mar 2022 - Feb 2023