Sumitra Erramilli

Experience

• 

  Sutherland

  Mar 2019 - Feb 2020

  Seller support associate

  Provides prompt and ef icient service to Amazon Sellers.Demonstrated professionalism and courtesy with customers at all times.Troubleshooting Issues of Amazon Sellers using various amazon toolslike paragon, CS central etc...Create tickets in paragon tool with information provided by seller andassign to corresponding Amazon captive teamHandled Amazon Sellers from UK and NA marketplaces.Technical proficiency/ Working knowledge of MS Of ice Applications(Word, Excel, PowerPoint, etc) and Internet browsingSupport new joiners in their learning process and tools used. Show less

• 

  RiseOTB

  Oct 2020 - now

  Business Associate

  Provides prompt and ef icient service to Walmart Sellers throughticketing systems.Works with multiple technology applications and features to resolveSeller contacts.Demonstrates ownership of every Seller interaction to achieve successfulfirst time resolution on all contacts.Worked closely with team members to meet or exceed all seller servicerequirements.Used ticketing systems to manage and process actions taken.Troubleshooting & Resolving Issues of Walmart Sellers using variousWalmart tools.Handling Pre purchase and Post purchase (Dispute) issues of sellers.Handled Walmart Sellers from US marketplaces.Train new joiners on the process and tools used. Show less