Sofia Efthymiou, CITM

Experience

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  University of North Texas

  Aug 2012 - Feb 2013

  Peer Mentor

  Volunteer Position. In my role as a Peer Mentor at the University of North Texas, I had the privilege of assisting undergraduate students in navigating their academic paths. By listening to their aspirations and utilizing personality assessments, I guided them in creating concrete academic plans. Through facilitating group conversations and fostering a supportive community, I helped students build lasting relationships for their college careers.

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  Texas Roadhouse

  Nov 2012 - Aug 2014

  Door Coordinator

  In my position as a Door Coordinator at Texas Roadhouse, I effectively managed the restaurant's flow at it's busiest times, maintained a wait list, and estimated seating times to provide exceptional customer service. • Communicated clear expectations to guests• Resolved customer service issues promptly• Ensured guest satisfaction by managing the flow of the restaurant• Coached the host staff in provided quality customer interactions

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  Health Services of North Texas

  Aug 2013 - Aug 2014

  Front Desk Volunteer

  As a Front Desk Volunteer at Health Services of North Texas, I effectively managed front desk operations, scheduled appointments, and coordinated the annual Health Services Christmas Gala.• Streamlined communication processes to optimize nurse workload.• Assisted in planning and executing successful community events.• Supported patients with information on available services.

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  Gaylord Hotels

  Oct 2014 - Aug 2015

  Concierge

  As a Concierge at Gaylord Hotels, I curated tailored experiences for guests, recommended local businesses, and assisted in VIP guest management. • Collaborated with Celebrity Services to ensure exceptional guest satisfaction.• Executed key components of large-scale events, contributing to seamless guest experiences.• Developed strong communication and problem-solving skills in a fast-paced hospitality environment.

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  Royal Caribbean International

  Aug 2015 - May 2016

  Shore Excursions Asst. Manager

  In my role as Assistant Shore Excursions Manager at Royal Caribbean International, I created engaging marketing materials for shore excursions on various voyages, including digital content and television promotions, delivered engaging theater presentations, and developed cross-departmental promotions to boost sales. Additionally, I provided exceptional customer service and issue resolution to ensure guest satisfaction as the primary point of contact for dissatisfied customers.

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  Holland America - Princess

  Mar 2017 - Sept 2017

  Driver Guide

  • Led multi-day tours as a Driver Guide in the Alaskan Interior, providing top-notch customer service and creating unforgettable travel memories.• Curated storytelling and educational experiences for guests, maintaining high feedback scores and delivering a 5-star experience.• Worked autonomously in an environment with little access to outside assistance, demonstrating my ability to problem solve effectively and without direct oversite • Acquired CDL with passenger endorsement, showcasing expertise in safe driving and guiding skills. Show less

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  Bob Rogers Travel

  Jan 2018 - now

  Tour Director

  Led groups of 50-200 students across destinations such as Orlando, Washington DC, New York City, Nashville, Dallas, and New Orleans for performance and curriculum based experiences. Consistently received top review scores from group leaders and have trained new Bob Rogers Tour Directors in Washington DC.

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  Green Light Group Tours

  Jan 2018 - now

  Tour Director

  Guided student travel groups of 50-300 participants for both performance and education focused itineraries. Worked in destinations across the United States including Orlando, Washington DC, Chicago, Los Angeles, New Orleans, Nashville, South Texas, and more. Entrusted as the lead tour director for large groups of 250-300 travelers, coordinating the efforts of a tour director team of 5 or 6, for trips in Washington DC.

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  Jumpstreet Educational Tours

  Jan 2018 - Jan 2020

  Tour Director

  Led tours in Washington DC, New York City, and North Carolina for diverse groups focused on education and promoting interest in university education.

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  The Walt Disney Company

  Mar 2018 - now

  Adventures by Disney Adventure Guide

  Through my years as an Adventure Guide, I've guided families on 15 unique itineraries across 4 continents and 10 countries, providing exceptional customer service and bringing the magic of the destination to life. • Researched and developed engaging stories of the regions to immerse guests in the destination. • Collaborated with local guides & Destination Management Companies to create unforgettable holiday experiences.• Ensured alignment with brand standards while handling complex logistics, such as luxury accommodations and exclusive experiences.• Maintained professional partnerships with transportation, hotel, and activity vendors for seamless itinerary execution and a continuous 5 star experience for guests.• Achieved a 100% guest satisfaction rating and fostered guest loyalty, with many families returning for repeat tours. Show less

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  Travelsphere and Just You Careers

  Jun 2018 - Sept 2019

  Tour Manager

  As a Tour Manager at Travelsphere, I led guests on 10-day tours through the US and Canada, providing exceptional customer service and leveraging quick problem-solving skills.

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  Trafalgar Travel

  Sept 2019 - Jan 2020

  Travel Director

  With Trafalgar, I guided Fall Foliage tours through New England and Eastern Canada. Promoted and sold optional excursions, created engaging programming for the itinerary to both entertain and educate, and provided concierge services based on extensive regional research, ensuring a personalized and memorable experience for travelers.

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  Firepoint | Lead conversion CRM for RE Teams

  Jun 2020 - Apr 2021

  Implementation Manager

  In my role as an Implementation Manager at Firepoint, I played a key role in creating a comprehensive education program for new clients. By recording and distributing training materials, I ensured a smooth and successful transition from the onboarding process through their first 6 months of platform utilization. Hosting weekly Q&A sessions allowed me to provide ongoing support and education to all clients, enhancing their experience with our lead conversion CRM platform.

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  Ylopo, LLC

  Apr 2021 - Dec 2021

  Account Manager

  Managed a diverse portfolio of 80 clients, helping them to optimize their use of our software to improve their real estate business performance. Provided insights as a subject matter expert in SaaS (software as a service), guiding agents in their effective utilization of the platform for increased client engagement and successful lead generation. Represented the company at industry trade shows, promoting the software and brand as a key contact for high-profile clients.