Fady Sorial

Experience

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  Think & Do (NGO)

  Jul 2006 - Nov 2008

   Procurement Officer

  • purchasing Orders/activities accurately on daily Basis• Follow up shipment with suppliers to deliver good on time • Negotiate with suppliers to reach the best price & quality • Searching (Collect information ) in the market for the best price & quality

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  Mobinil

  Nov 2008 - Jul 2010

   Customer Service Representative

  • Handle all incoming calls of the Call Center. • Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls. • Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.• Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development. • Call backs to report customers about their invoices • Insure high quality of calls and products information • Activating pending lines after fully verifications (activation task) Show less

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  LINKdotNET

  Nov 2010 - Jun 2014

  • Responsible for updating the customer’s discounts & the financial adjustment for the special projects & compensations • Investigate carefully and analyze the customers billing• Adjust the customers balances on Great plains• Approve the refunded amount to the customers• Notify for any bugs on the financial system to the require teams.• Approve the collected amounts for new contracts • issue all customer requests such as “Payment request & Balance Statement & invoice • Deal directly with customers face to face.• Handle Customer’s inquiries & financial complains.• Escalate problems & provides relevant feedback to the right channels.• Process orders, forms, applications and requests.• Keep records of customer interactions and transactions.• Follow up the customers till their problems solved• upselling LINKdotNET & Mobinil Products and services • Mobinil Payment system.

  • CRM Financial Officer

    Jun 2012 - Jun 2014

  •  Customer Service & Sales Representative

    Nov 2010 - Jun 2012
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  Orange Egypt

  Jun 2014 - Jul 2022

  Project Management- Mange global projects, such as company integration projects (System integration, Transformation projects)- Ensure that project delivered with agreed upon project scope .- Plan ,Maintain and manage project schedule “milestones”- Consolidate reports/feedback with recommendations to top management.- Communicating project status and the needed information to project stakeholders/management in a timely manner- Business analysisBusiness Processes & Operation Management - Design” To Be” Processes for existing/new products and services offered by the company to match the best practices and industryStandard processes/frameworks such as eTOM .- Model the processes by defining a output capacity of operations team and the process and developing “What If” Analysis in caseOf any change in the Process or teams Resources- Execute the Designed process and its business rules on Enterprise System Applications including C.R.M , Order Fulfillment, Billing Systems such as Microsoft GP, Siebel, CRM Dynamics , TIBCO , BSCS , IX Collection- Monitor the Designed process according to predefined KPIs and set of periodically performance Reports/Charts to be able to track on the processes performance and optimize any foreseen bottlenecks Show less

  • Sr.Supervisor, commercial project manager

    Oct 2019 - Jul 2022

  • Supervisor ,Product Performance Enhancement

    Jun 2014 - Jul 2022
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  _VOIS

  May 2022 - now

  • Senior Project Manager

    Jul 2023 - now

  • Technical Delivery Manager

    May 2022 - now