Manish Gupta

Experience

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  BT - Global Services

  Jan 2016 - Jul 2019

  Associate Network Planner

  Project: Fiber Planning• Trained on planning of fiber networks.• Designing and planning of Manifolds, Splitters and FDPs.• Intensively designing the network from Splitters to Manifolds (customer premise).• Accountable for council addressing of Sites in United Kingdom• Planning of physical assets such as cable, Fiber, COF, Equipment and Civil.• Analyze business requirements to develop technical network solutions and their framework.• Perform network modelling and analysis.• Plan networks for FTTP new sites from Aggregation node to Distribution point. Show less

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  British Telecom Global Services India Limited

  Aug 2019 - Nov 2020

  Senior network associate

  • Provided knowledge and skills of a FTTP planning critical to the management, development and completion of the job.• Acting support function for tenured and new advisors.• Regular onshore calibration for the betterment of the process• Resolving Onshore escalations.• Complete E2E ownership of the planning architecture.

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  Capgemini Engineering

  Nov 2020 - Dec 2022

  Network Engineer N2

  Network Engineer (Level 2)Capgemini engineering, Gurugram, Haryana, Gurugram, India• Helping clients to do configuration of the Cisco IronPort issues • Dealing with O365-Ironport Migration.• Resoling LDAP, DLP, Connection establishment issues.• Troubleshoot issues related to SMTP routes, DHCP and DNS. Handle issues regarding Spoof/Phishing emails and how to stop these in future.• Provide technical reviews on cases to help resolve them quickly. Actively work along with the team mates to meet the team CSAT & TSAT target and suggest methods of improvement in SR handling and delivery.• Creating filters (Message and content) on appliance.• Implementation of different mail policies and features like Anti-spam, Antivirus and Advanced Malware Protection (AMP).• TAC Escalation engineer serving enterprise/mid-market accounts utilizing Cisco's Security devices and solutions.• Helping client in configuring certificate and licenses on the appliance.• Setup test beds for customer reported issues with the Cisco products & features, verify them as software bugs using different debugging tools and assign them to the development team.• Knowledge of Sniffer (Wireshark, tcpdumps) technology and capable of using it efficiently in the process of troubleshooting.• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)• Recreate on specific network scenarios to help resolve the issues quickly.• Simulate/reproduce customer's issues in lab and report any bugs found to Cisco Developers.• Provide support for highly complex Network Upgrades and Network Migration activities.• Meeting Service Level Agreement on cases based on their priority.• Set-up, maintain and manage the LAB for the team, and all related responsibilities.• Assisting engineers on aged & complex cases.Cisco Email Security (IronPort)• Email pipeline • Data loss prevention (DLP)• Active directory• LDAP• TLS• SSL/SSH• DHAP• Certificate• O365 integration Show less

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  Infoblox

  Dec 2022 - now

  Enterprise Technical Support SaaS SME