Nigel Hill

Experience

• 

  US Navy

  Oct 2005 - Jun 2012

  • Operated computer systems and radar equipment Operated computer systems and radar equipment Tracked aircraft and ships in area of operationsServed as security watchstander supervisorQualified and trained various watch standers in my security section of the command.Took part in the moving of food and merchandise for the culinary and retail departments onboard the ship.Served as Barracks Petty OfficerInspected rooms to make sure they lived up to Navy barracks living standardsChecked in and checked out residents of barracks.Issued linen and amenities to residents upon entering barracks.Served as Training Petty OfficerOperated software to monitor progress of on the job prerequisites of members of work center.Notified members of work center monthly of the completion deadlines for on the job requirements. Show less Improved standing of barracks from one of the lowest on base to one of the top 3.Conducted daily uniform and room inspections of residents of building.Distributed and balanced the workload among employees, assuring timely accomplishment of the assigned workload.Provided on-the-job training in specific tasks and job techniques.Recommended changes in work methods to improve timeliness or quality of work performed by employees.Provided input to supervisor on employee performance, conduct and training needs.Monitored the status of work and makes adjustments in accordance with established priorities. Supervised the daily operations of barracks.Trained front desk personnel on proper way to answer phone calls and check in new residents to building.Inventoried linen closet and prepared bundles to issue to new residents.Directed training of residents who were not attending schools for their Navy job.Created special cleaning team to tidy up rooms of residents that needed it prior to weekly inspections from command inspectors.Introduced new security watch procedures Show less Served as Government Purchasing AgentCreated new purchase form for workcenters to use in order items outside of shipboard ordering system.Trained workcenters on the procedures of ordering items utilizing purchase form.Purchased items or services of a "hard to find" nature or in the case of technical items where there are no established precedents or previous transactions to serve as guidelines.Performed buying actions that may require considerable research and contacts with requesting personnel, vendors/suppliers, manufacturers, mandatory supply sources, or non-local markets to locate sources for the specialized item, services, construction, supplies/materials required.Maintained spreadsheet with yearly credit card budgetWorked customer service window and answered phone lines to customer inquiries.Responded to inquiries on the status of orders.Initiated purchase requisitions for all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in systemVerified receipts against invoices. Held position of Material Obligation Validation ClerkProcess an average of 400 requisitions monthly to free up $200,000 operating funds from being obligated to equipment no longer needed in the plans of the command. Conducted daily, monthly, and quarterly inventories of divisional store rooms.Checked shipping manifest during stores to ensure items on it matched what was physically presentReceived signature on receipts from individual workcenters for parts\supplies that were turned over to them.Created picking/order tickets, retrieved items for tickets, and placed in bins for workcenters to pick up. Notified workcenters by phone call or email that orders were available for pickup. Posted receipts into Navy bookkeeping software to ensure everything is accounted for. Stamped receipts afterwards to represent they had been posted. Show less

  • Operations Specialist

    Jul 2009 - Jun 2012

  • Building Duty Officer

    Dec 2008 - Jun 2009

  • Logistics Specialist

    Oct 2005 - Nov 2008
• 

  Bic Tacos

  Jun 2016 - Aug 2016

  Dishwasher

  Operated 3 Sink Dishwashing AreaCleaned, washed, and stored pots, pans, and utensils.Maintained clean dish washing area.Listened out for prep workers when they need dishes cleanParticipated in the cleaning of items on the serving line before and after the restaurant closes.Retrieved tables and chairs from outside dining area

• 

  None

  Aug 2016 - Sept 2016

  Dishwasher

  Operated dishwashing machineRinsed dishes before placing into dishwashing machine.Sorted silverwareStored all plates, mugs, pots, pans, serving tray, and utensils in designated areas.Took out trash every other hour to dumpster.Set up tables and chairs in outside dining area.

• 

  Belk

  Nov 2017 - Jan 2018

  Operations Associate

  Unloaded TrailersRemoved Merchandise from Boxe Separated Merchandise by Department Placed Merchandise onto Racks. Prepared merchandise to be placed onto Sales Floor Transported remaining stock into storerooms Marked down merchandiseRestocked sales floorPerformed additional duties as required

• 

  Piggly Wiggly

  Jan 2018 - Nov 2018

  Stock Clerk

  ⦁ Receives and places dairy products in correct locations utilizing FIFO⦁ Places excess dairy products stock into freezer utilizing FIFO⦁ Receives and places general grocery items to correct locations utilizing FIFO⦁ Rotates perishables stock so that all food items are fresh⦁ Identify any obvious spoilage, damage, and out-of-date merchandise.⦁ Places excess general grocery stock into storage area.⦁ Assist customers answering questions such as item price or location and handling bulky/ heavy items.⦁ Performs additional duties as required Show less

• 

  Food Giant Supermarkets, Inc.

  Nov 2018 - Oct 2021

  Night Manager

  ● Supervises nightly operation of store in absence of store managers.● Cashier during peak business times.● Restock grocery, dairy, frozen, produce, and meat departments.● Provides customer support and responds to customer comments and complaints.● Operate office operations in absence of office managers which includes Western Union services, cashingpayroll checks, and sales of money orders.● Assists in the training of new cashiers and stockers.● Conducts weekly checks of expiration dates of items in the dairy department.● Introduces new ideas to improve timeliness and quality of work.● Makes suggestions to the manager on how to improve employee performance, conduct and training needs.● Receives and places general grocery items to correct locations utilizing FIFO.● Maintained list of damaged and expired items in the dairy department.● Rotates perishables stock so that all food items are fresh.● Establish workflow and monitor progress of the work of store workers.● Ensure safety, sanitation, security and housekeeping rules are followed.● Administer and balance workload among employees in accordance with established workflow, keep trackof status and progress of work, and make necessary adjustments to tasks that have more priority.● Identify any obvious spoilage, damaged goods in areas.● Perform and administer daily recovery to ensure a neat and clean store.● Responsible for closing procedures and securing the premises. Show less

• 

  Teleperformance

  Oct 2021 - Jun 2022

  Customer Account Services

  Conferred with customers via phone to provide information about products or services.Resolved customers service and billing complaints .Performed basic device troubleshooting.Accepted payments over phone.Maintained strong company product and service knowledge to better assist customers with concerns, questions and general education.Checked to ensure appropriate changes were made to the customer's account.Assisted 20+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.Recommended device upgrades and changes to services that will be beneficial to customers. Show less

• 

  Wild Dunes Resort, A Destination by Hyatt

  Jun 2022 - now

  Reservations Agent

  Answer phones and assist customers in making, altering, or canceling reservationsRespond to emails with reservation information, confirmations, and additional detailsAdvise customers regarding ongoing promotions or available upgrades that may enhance their experienceAnswer questions regarding rooms, facilities, rates, and eventsAccurately record customer information and charge credit cards upon successful reservations