Daniel Rodriguez

Experience

• 

  T-Systems

  Aug 2000 - May 2004

  Helpdesk Services
• 

  SIT TI (Sant Boi de Llobregat)

  Oct 2004 - Feb 2005

  Project Manager
• 

  Ya.com

  Mar 2005 - Sept 2005

  Ya.com - NOC Coordinator.
• 

  Telefónica

  Oct 2005 - Feb 2011

  Telefonica-Movistar VoIP Services Specialist (Hewlett-Packard Consultant)
• 

  Colt Technology Services

  Mar 2013 - now

  As Colt's GCA Voice Manager, I play a pivotal role in managing global resources across Europe and India, by ensuring exceptional customer service, strengthening stakeholder relationships, and optimizing the overall customer experience within Colt's services life-cycle.My responsibilities include supporting business' strategy for transforming voice division into a global support model, managing VoIP, Cloud and Unified Communications teams, overseeing Colt's projects and new product deployments. Implementing workflows and efficiency plans, fostering a multicultural and diverse team, aligning skill-set with market benchmarks and driving continuous cross-functional improvements, as well acting as partner coordinator, and designer for simplification and automation plans while having the honor of keep leading our awesome VoIP and Cloud UC teams to reach new heights of performance and success. Show less

  • Operations Manager VoIP/UC

    Feb 2024 - now

  • TRC+ EU VoIP Team Leader

    Mar 2017 - Feb 2024

  • Colt Voice / VoIP Engineer

    Mar 2013 - Mar 2017