Sam Bolton

Experience

• 

  M2 On Hold

  May 2011 - Sept 2015

  Senior Creative Account Manager

  • Client retention and upselling – from a diverse database of Small to Medium Businesses, including governmental departments and high-profile national companies (e.g. AFL, helloworld, iinet, Repco and more)• Coordinate productions and overseeing customer service• Provide quality control of M2 On Hold output from department, manage client feedback and improve approach to market• Development of best practices for communicating with clients, both existing and potential• Maintain client satisfaction of VIP clients, and uphold the overall quality of work from the department to enhance the M2 On Hold experience for all clients• Analysis and reporting of market trends to assist with future marketing• Ongoing mentoring and support to junior creative writers and marketing team, including training within creative meetings• Writing copy, proofing and editing for all internal marketing communicationsM2 On Hold is a division of M2 Technology Group, which provides SME and Corporate businesses with the tools they need to market and operate more efficiently. Our passion is to create innovative products. Building strong relationships with our clients enables us to develop a full spectrum of business solutions to meet the demands of the marketplace. Show less

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  Vocus

  Sept 2015 - now

  Ensuring a seamless transition from sales to operational handover. The SDM is responsible for maintaining regular communications with customers, pro-actively seeking solutions to problems and assuming overall responsibility for quality and cost effective service delivery our to customers. As a dedicated IP Tel Project Coordinator working within the Service Delivery space, I am responsible for managing the provision of a range of IP Telephony services to both direct and Reseller customers across the country. The specialist retention team handled customer complaints, supported the handling of complex TIO cases and worked to further customer advocacy within the organisation. Working within the Commander brand, my role as Account Manager provided me with great experience to the small to medium business level. This role called for a combination of sales, retention and customer service skills in a dynamic and fast-changing environment.Commander provides the full spectrum of telecommunication needs to SME environment including ethernet, fibre, NBN, VoDSL, ADSL, SIP and VoIP

  • Project Manager - Govt

    Sept 2020 - now

  • Project Implementation Manager - Govt

    Sept 2018 - Sept 2020

  • Service Delivery Coordinator

    Oct 2017 - Sept 2018

  • Project Coordinator

    Jan 2017 - Oct 2017

  • Retention Specialist - Customer Experience

    Oct 2016 - Jan 2017

  • Account Manager - Customer Experience

    Sept 2015 - Oct 2016