Thomas Hetman

Experience

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  Lake County Government

  Jan 2023 - Jul 2024

  •Maintaining essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware of about 150 users.•Utilizing communication to analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.•Developing department policies and procedures.•Ensuring network components work together seamlessly to meet business needs, using their full range of capabilities, and staying informed about new features and competitor solutions.•Training and leading IT department.•Training employees to use software and hardware; troubleshooting issues and providing technical support when needed. Show less •Maintained essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware of about 150 users to increase efficiency and reduce downtime.•Handled business-critical IT tasks and system improvements.•Installed, configured, and supported about 135 workstations as well software, hardware, printers, and phones.•Executed systems and network design, documentation, implementation, testing, and administration, and ensured components met business needs and worked together seamlessly.•Trained employees in using software and hardware, and provided technical support when needed. Show less

  • IT Manager

    Oct 2023 - Jul 2024

  • IT Support Specialist

    Jan 2023 - Nov 2023
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  Talent Stacker | Salesforce Career Development Program

  Oct 2023 - May 2024

  Salesforce Professional

  • Developing proficiency in designing Talent Stacker Career Development Program to create, schedule, open, close, and advance tasks based on theoretical business requirements.• Received recognition, based on knowledge and leadership, and served as Leader of Study Groups; leveraged exceptional leadership and communication skills to assist in creating dashboards and reports, and automated processes using Flow Builder.• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. Show less