Omar Abdulla

Experience

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  J5 Hotels

  Mar 2017 - May 2017

  Hotel Operations Intern

  Check-In: Managed the check-in process efficiently, ensuring a smooth and welcoming experience for guests. Handled guest inquiries and resolved any issues promptly to maintain high customer satisfaction.Concierge Services: Provided exceptional concierge services, offering guests information, recommendations, and assistance with reservations and local activities. Enhanced the overall guest experience through personalized service.Operator Duties: Performed operator duties, including answering calls, directing inquiries, and providing information. Maintained clear and professional communication with guests and staff.Administrative Tasks: Supported administrative functions, including data entry, scheduling, and document management. Ensured accurate record-keeping and contributed to the overall efficiency of the team. Show less

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  Uber

  Jan 2020 - Mar 2020

  Delivery Assistant

  Food Delivery: Managed the efficient picking and delivery of food orders from the company to consumers, ensuring timely and accurate deliveries. Maintained high standards of service and customer satisfaction.Coordination: Acted as a liaison between restaurants/cafes and customers, coordinating orders and resolving any issues. Ensured clear communication and smooth operations to enhance the customer experience.

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  Ecole Hôtelière Helvétique

  Dec 2020 - Jul 2021

  Digital Marketing Intern

  - Developed a cross- channel social media platform to engage different customer segments on Facebook Instagram, twitter, LinkedIn and tiktok - Used different graphic tools such as Canva to create compelling visualizations, flyers, posters- CRM Platform ZOHO implementation - Wordpress, editing website by posting blogs, pictures etc.

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  Let's Organic

  Feb 2021 - Jul 2021

  Marketing Finance Intern

  Social Media Content Creation: Designed engaging social media posts to boost search engine rankings and online visibility.Promotional Materials: Created posters and flyers to enhance restaurant marketing and brand representation.Data Entry and Invoicing: Managed data entry and invoicing using POS systems, ensuring accuracy and efficiency.Financial Management: Handled payroll, KPI measurement, and financial analysis using Excel and other tools.Store Management: Oversaw inventory, organized racks and shelves, and managed overall store operations.Food Safety Compliance: Ensured adherence to HAACP food safety standards, maintaining high hygiene levels. Show less

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  TECHx

  Jul 2021 - Jun 2022

  Business Development Representative

  Developed high-quality content for the TECHx online portal in both English and Arabic, ensuring accuracy and engagement for a diverse audience. My bilingual proficiency facilitated effective communication and content creation, catering to a wide readership.Conducted extensive research on emerging technologies relevant to the Middle East and Africa. This research provided valuable insights into regional tech trends, informing content strategy and positioning TECHx as a leading source of information.Conducted interviews with prominent tech personalities, capturing their insights and experiences. These interviews enriched the portal's content, offering readers exclusive perspectives from industry leaders.Designed the structure for the TECHx International Students Forum, creating a platform for knowledge exchange and networking among tech enthusiasts and professionals.Collaborated with a bilingual team (English/Arabic) to complete tech-related projects, ensuring seamless communication and project execution. Our teamwork resulted in high-quality deliverables that met the diverse needs of our audience.Conducted self-directed research on AI, automation, and other cutting-edge technologies, producing informative content that kept our readers informed about the latest advancements and trends.Cold calling potential prospects for deals that could help generative business objectives Show less

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  UNITH

  Feb 2023 - Jul 2023

  Product Marketing Specialist

  Executed A/B testing campaigns to optimize user experience and conduct target audience research. These efforts led to significant improvements in user engagement and conversion rates by identifying the most effective design and content variations.Localized products for the Middle East market by translating and adapting content to ensure cultural relevance and resonance. This strategic localization enhanced market penetration and customer satisfaction in the region.Designed and implemented a chatbot using Voiceflow to elevate customer interaction and support. This innovative solution streamlined customer service operations, providing prompt and efficient responses to customer inquiries and improving overall user experience. Show less

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  Stonium

  Aug 2023 - Oct 2023

  Social Media Marketing Specialist

  Created visually captivating social media content for luxurious bathroom sinks utilizing Canva and Photoshop. These designs effectively showcased the elegance and quality of the products, driving increased engagement and brand visibility across various platforms.Conducted thorough analysis of social media metrics and performance, generating detailed reports and actionable insights. These data-driven recommendations optimized our social media strategies, resulting in improved audience reach and enhanced campaign effectiveness. Show less

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  ENTRANCE - Centre of Expertise Energy

  Feb 2024 - Jul 2024

  Business Development Consultant

  Developed and executed comprehensive strategic plans to reduce operational costs for IMED TZ, a prominent company in East Africa. By integrating innovative blended learning platforms and Learning Management Systems (LMS), I significantly enhanced the efficiency and effectiveness of our training programs, leading to substantial cost savings and improved employee performance.Leveraged Customer Relationship Management (CRM) software to meticulously maintain accurate records and monitor business development activities. This systematic approach facilitated enhanced customer engagement and streamlined our sales processes, contributing to sustained business growth.Conducted in-depth market research and competitive analysis to identify emerging industry trends and opportunities. This analytical insight informed our strategic decision-making process, enabling us to stay ahead of market shifts and maintain a competitive edge.My contributions not only optimized our operational efficiencies but also positioned IMED TZ as a forward-thinking organization adept at leveraging technology for business advancement. Show less

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  BIRKENSTOCK

  Jan 2025 - now

  Sales Associate