Jj Cavada

Experience

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  Verizon Enterprise Services

  Mar 2016 - Apr 2018

  Technical Support Specialist

  ⦁ Answering incoming calls from customers with order inquiry and/or trouble reports. .⦁ Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.⦁ Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.⦁ Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.⦁ Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience. Show less

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  Atos

  Apr 2018 - Nov 2018

  Technical Solutions Specialist

  ⦁ Troubleshoots via the phone/chat hardware, software, and network operating problems and involves technical resources to ensure resolution⦁ Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems⦁ Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures Provides functional or task leadership⦁ Coordinates special projects and system upgrades Briefs customers and/or management on the status of resolution efforts⦁ Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel⦁ Recommends system or process improvements, including procedures, training, and enhanced documentation May provide occasional functional and technical guidance to less experienced staff.⦁ Oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.⦁ Works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems. All other duties as assigned.see less Show less

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  Manulife Philippines

  Nov 2018 - Sept 2019

  Customer Service Specialist
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  Sage House

  Dec 2022 - now

  Assisted Living Manager

  Assisted Living Manager at Sage HouseStarting my journey as an Assisted Living Manager at Sage House in December 2022, I brought my unwavering dedication to the healthcare sector. I am currently entrusted with the management of two out of 12 homes, ensuring a high-quality, secure, and home-like environment for all our residents.In my role, my key responsibilities include:- The recruitment and training of team members, nurturing a skilled and devoted workforce.- The creation and execution of health and wellness programs tailored to the distinct needs of our residents.- Ensuring strict compliance with healthcare rules and regulations, prioritizing the safety and quality of care for all residents.- Overseeing budget management and financial operations for effective resource allocation.Though relatively new to this role, I've concentrated my efforts on team leadership, strategic planning, and patient care. I have demonstrated efficient problem-solving, seamless staff coordination, and advocacy for the rights and well-being of all residents.I'm always open to connecting with other professionals in the healthcare sector to share insights and collaborate. Together, we can make a significant positive impact in the lives of our elderly community. Show less