Pranav Swaroop A

Experience

• 

  Zeevaa Tech Management Services, Bengaluru

  Nov 2021 - Oct 2022

  Process Consultant

  Objective: Grievance redressal project for the Government of Karnataka.• Successfully mapped and integrated 10 Departments, 200+ Schemes and 100+ respective officers in the Grievance redressal project for the Government of Karnataka.• Conducted market research, written product requirement documentation (PRD), and collaborated with multiple stakeholders to develop and launch the "Anonymous Grievance" feature, resulting in a 15% increase in grievance registration.• Conducted root cause analysis to identify, prioritize and eliminate process losses, re-structured the process flow of closing the grievance to make it more user-friendly, and introduced the "Close Grievance" feature right after filling up the Action Taken Report (ATR), which helped decrease 3 unnecessary steps to close a grievance.• Received positive feedback from the users for re-structuring the feature, improving user experience and overall efficiency of the project.• Successfully planned a road map that helped to reach government officials all over Karnataka, demonstrating strong project management skills and the ability to drive initiatives to completion Show less

• 

  Atlantic, Gulf & Pacific Company (AG&P)

  Oct 2022 - Jun 2023

  Management Trainee

  • Coordinated and managed the daily progress report for 3 Geographical Areas, ensuring timely and accurate updates were provided to key stakeholders, resulting in increased transparency and accountability within the organization.• Played a key role in the expansion of the network through effective advertising and dealer selection processes, resulting in the successful prioritization of 5 new vehicle dealers, which increased the number of CNG vehicles by 10% in Q3.• Collaborated with 6 Retro Fitment Centers to convert old Petrol Engine vehicles to CNG vehicles, implementing a successful referral scheme that helped spread the word among auto drivers and resulted in an increase in customer base.• Successfully organized and executed events and activities at CNG Retail Outlets, including free health check-ups and insurance for 3 years, resulting in high participation rates among auto drivers (550+).• Demonstrated strong analytical skills, using secondary research data to identify areas for improvement and develop actionable plans that helped promote the use of CNG vehicles among auto drivers. Show less

• 

  Econz IT Services

  Jun 2023 - now

  • Optimized workflows, reducing quotation turnaround time by 20% and enhancing order processing efficiency. Implemented KPIs for order fulfilment, resulting in a 15% improvement in on-time delivery and increased customer satisfaction.• Played a key role in product development for order management, implementing best processes and practices to enhance system transparency. Introduced an escalation matrix, reducing resolution times by 35% and improving customer satisfaction.• Enhanced revenue generation by streamlining the creation of sales orders and invoices, demonstrating meticulous attention to detail and a comprehensive understanding of revenue and billing schedules.• Managed the revenue tech stack, including tools such as HubSpot, Zoho, Looker Studio, and various APIs, ensuring tools were effectively utilized and integrated to support business objectives. Improved communication and coordination across diverse teams, ensuring a seamless experience for internal teams and external clients.• Leveraged revenue tech stack tools to report on process effectiveness, understand data flow, and set up proactive alerting against processes, ensuring smooth operations and timely issue resolution.• Consistently met department service level agreements for response times, demonstrating a commitment to providing timely and efficient support, contributing to high customer satisfaction and operational excellence.•Contributed to business process architecture, goal setting, sales incentive design, market segmentation, and strategic planning in collaboration with leadership, resulting in improved alignment of business objectives and increased revenue streams. Show less

  • Lead - RevOps

    Apr 2024 - now

  • Senior Executive Revenue Ops

    Jun 2023 - Mar 2024